washer dryer - not happy

Aylesbury_Duck

Have you made sure the transit bolts are removed? If the fitters forgot to remove them (or perhaps left one in by mistake), that would explain the excessive vibration. The bolts are to hold the drum steady during transit. When removed they allow the drum to "float", absorbing vibration.

motorguy

Aylesbury_Duck wrote: »

Have you made sure the transit bolts are removed? If the fitters forgot to remove them (or perhaps left one in by mistake), that would explain the excessive vibration. The bolts are to hold the drum steady during transit. When removed they allow the drum to "float", absorbing vibration.

+1

Also they need to be absolutely stable so the feet need to be set perfectly.

I'm not a fan of them, having had one for a couple of years and got rid. Too many compromises although they sound like a great idea.

If you do keep it, get an extended comprehensive warranty on it.

brianposter

All the Beko products that I have bought have had a nut or nuts that were not properly tightened, and on one occasion that was on one of the bolts attaching the weights to the washer drum.
Unfortunately it is probably something that only a specialist can fix.

mahoney

Thank you all for taking the time to reply.
I'm not sure if the fitting was done right or not. I don't know about fitting washer dryers which is why we paid for it to be done.
Another problem which has started in the last few days is that it's not draining properly. It doesn't drain, then i put it on another spin and it drains ok.
I really would not recommend a washer dryer.
I made an initial call to beko but they reffered me to the fitters (AO), but I think it's more than this.
It's just such a pain all of this. I just want a washer that works.

coffeehound

mahoney wrote: »

Another problem which has started in the last few days is that it's not draining properly. It doesn't drain, then i put it on another spin and it drains ok.

I made an initial call to beko but they reffered me to the fitters (AO), but I think it's more than this.

Since AO is the supplier of both the product and the installation, they are definitely your first point of contact. With several faults present a month after buying you’re justified in getting them back to check the installation and eliminate that as the cause of the problems. If that doesn’t solve them, you can be more confident that the machine is faulty.

coffeehound

mahoney wrote: »

Another problem which has started in the last few days is that it's not draining properly. It doesn't drain, then i put it on another spin and it drains ok.

Just a thought: the drain hose might have been either shaken loose from its intended high position, allowing water to flow back to the machine from the drain. Or the drain hose has got crushed/kinked/pinched causing a restriction that means it takes longer to pump out.

macman

You don't need to know anything about fitting them just to check that it's level: If not, adjust the feet. Is it on a solid or suspended floor? If the latter, try putting it on a piece of MDF or plywood.
Are you removing half of a full wash load before drying? Because if you try to dry a full wash load then it will be grossly overloaded. and take much longer to dry than the normal cycle
PS: they used Fairy Liquid in order not to damage your flooring. How is that a fault?

Mr_Singleton

Keep_pedalling wrote: »

I think the countdown timer on the dryer is somewhat of a guesstimate. No dryer can detect the actual amount of water left in the wash and different fabrics dry at different rates so all it does is give you a best guess.

I don’t believe that’s entirely accurate..... I bought a Miele T840 last year and was quite surprised at how accurate the time left was on the perfect dry setting once it had been tumbling for about 5 minutes.

Was back at the Miele dealership when I bought the dishwasher and was asked how the tumble dryer was and I specifically mentioned the best thing was how good the time left feature was (being able plan things)

Anyway, asked what kinda Voodoo Miele was working to do this and was told that the agitators in the drum have metal tips which measure the electrical resistance ie more water less resistance, less water more resistance. From that not only can Miele work out how much time is left but also the drying level feature ie ironing dry, dry or extra dry.

I think it’s pretty well known the washer dryers are pretty abysmal (couldn’t you stack a dryer on a washer) but add a cheapo Beko into the mix and your just asking for trouble...... IMHO.

Edit: by the way a full load from the washer takes about 1hr to 1hr 15mins to dry to ‘extra dry’ but as it’s so very quiet it can be set to dry at night if needed. Also being a heat pump dryer there’s a trade off between time and energy consumption which is fine by me.

hollydays

I've got a Miele washer but a Beko condenser sensor tumble dryer.
I've never had any problems with my beko, but I now wouldn't leave any tumble dryer on at night or when I Go out.

Mr_Singleton

hollydays wrote: »

I've never had any problems with my beko, but I now wouldn't leave any tumble dryer on at night or when I Go out.

I’ve not heard of a Miele tumble dryer catching fire or busting into flames.

Have always been shocked at how cheap Beko (and others) are.

Looking at a Beko tumble dryer and it’s £300. Take off the VAT, the retailers profit margin, costs of getting it to the retailer, the cost of manufacturing, overheads etc and how much is left for the parts?

Interestingly it’s running cost are 3.5x my Miele and is noticeably louder.