Trading 212 Chat

masonic

telemarks wrote: »

I used their contact form, and they emailed back

Hmm, that's what I did, but they ignored my message. They've also ignored an email. I tried logging in to make sure my account hadn't been closed and they tried to flog me a CFD account. I guess that's why they want us to log in every three months.

I'll give them another week (there is a 14 day notice period for closing the account in their T&C).

dylantombides

I just referred a friend and she made a typo on her email (she used an "n" in her email when it should have been an "m"). I would be surprised if the email address that has the typo is actually a real email/someone uses it. I said to her not to do anything ie not deposit anything until it's sorted. So I contacted Trading 212 twice with no reply.

What should I do? Do you think if she used the account it would a problem and her money could potentially be at risk (I guess if that was a real email the person could click 'forgot password' and get sent a new one and get her money? To be honest I don't even know for certain if she could use the account if she cannot verify the email.

What should she do?

Alexland

As per my post #2 on this thread some companies are so bad you don't even want their freebies. Good luck to those trying to close their accounts down cleanly.

masonic

dylantombides wrote: »

What should she do?

She could try registering the email address with the typo if it's available.

masonic

Alexland wrote: »

As per my post #2 on this thread some companies are so bad you don't even want their freebies. Good luck to those trying to close their accounts down cleanly.

They're FCA authorised and subject to the FOS, so if it comes to it accounts can be shut down cleanly in the fullness of time, with an appropriate amount of redress for the inconvenience.

IDeamOfFairies

Trading212 have yet again changed the T&C's of their promotion.

New minimum deposit rates
Opening an account: Minimum deposit amount is GBP 20, EUR 20 or USD 20
Further deposits: Minimum deposit amount is GBP 20, EUR 20 or USD 20
Minimal withdrawal amount: GBP 1, EUR 1 or USD 1
Single buy order minimum value: GBP 10, EUR 10, USD 10


https://www.trading212.com/en/Invite-a-Friend-Terms
YOU ARE ALLOWED 20 REFERRALS MAXIMUM
2.2. Both You and Your first 20 Referrals will receive a free stock after the conditions in Section 1 above have been met. After Your first 20 qualified Referrals You will continue to be entitled to send the invite link, however only your Referral shall be entitled to receive a Referral Share.


YOU NOW HAVE TO WAIT 30 DAYS TO GET YOUR MONEY !!!
2.7. The monetary value of the Referral Share shall be subject to a 30 days withdrawal lock-up period, from the day of the receipt of the Referral Share. The lock-up will not affect in any way any other assets You have - e.g. Your deposit or Your profit (if any) arising from the Referral Share etc. In case You have sold the Referral Share with a loss (for less than it initially cost) only the funds acquired from the sale would be subject to the lock-up period. If you have received the monetary value, instead of a Referral Share, those funds will be subject to the lock-up period.

2.8. Each Referral Share will be subject to a separate lock-up period.

2.9. No client deposit funds and/or profit from the Referral Share will be subject to a lock-up period.

masonic

It took over two weeks, but my account is finally closed. I had no response to my initial emails, but when I made a complaint it was picked up very quickly.

bp5678

I see the minimum deposit is now £20. If I invite someone, they deposit £20 and the share they get is under £20 have they made a loss?

I guess what I'm basically asking is if you get back the £20 deposit. Cheers

Zanderman

bp5678 wrote: »

I see the minimum deposit is now £20. If I invite someone, they deposit £20 and the share they get is under £20 have they made a loss?

I guess what I'm basically asking is if you get back the £20 deposit. Cheers

No you don't make a loss. Yes you do get it back.

It's not a deposit. It's funding your account so you can buy shares, if you want to.

It stays your money. So you can withdraw it later.

djpix99

I completed the contact form three times over the last month asking for my account to be closed and on the 3rd attempt I mentioned complaining to the regulatory body and they finally replied saying it will be closed in the next few days.