ParkingEye-Central Station Warrington

uio123

[FONT=&quot]Hi All,
On September 18th, 2018, I received a PCN from ParkingEye advising that a vehicle registered to me was parked without paying the appropriate fee.[/FONT]

• [FONT=&quot]Time in Car Park: 0 hours 20 minutes[/FONT]
• [FONT=&quot]Arrival Time: 14/09/2018 19:18:50[/FONT]
• [FONT=&quot]Departure Time: 14/09/2018 19:39:41[/FONT]

[FONT=&quot]I used your template to appeal via their web site, requesting in the appeal decision be advised to me by post and not email. I also added to the appeal a photo of their signage, which states for rail users there is 20 minutes Free Parking.

[/FONT]
[FONT=&quot]Although I never received anything by post following my appeal, I did receive a final notice dated 18th December 2018. This stated:
"We note that the parking charge remained outstanding and that it has been brought to your attention that your initial appeal was unsuccessful. You were then given 28 days to further appeal to POPLA (the independent appeals service for parking on private land), however, this period has now passed, and you have not further appealed."

[/FONT]
[FONT=&quot]I then used their appeals page again, 29th December 2018, requesting written reason by post explaining their reasoning for rejecting my appeal.

Another letter from PE dated, 11th January 2019, stating thank you for your correspondence, etc. We are currently reviewing the matter and will contact you shortly.

A further letter from PE dated, 14th January 2019, saying:
"We note you wish to appeal to POPLA and would like to do so via the postal option. We have therefore enclosed the POPLA postal form, along with information that may assist you when making an appeal.
To ensure you can appeal this Parking Charge within 28 days of rejection, we have provided you with a new POPLA verification code. You will find this verification stated at the top of this correspondence."[/FONT]

• [FONT=&quot]I never stated I wanted to appeal via post to POPLA[/FONT][FONT=&quot][/FONT]

• [FONT=&quot]I still have no written reason for their rejection on my appeal[/FONT][FONT=&quot][/FONT]
• [FONT=&quot]As the vehicle was parked to collect a passenger from an incoming train, surely the 20-minutes Free Parking 'rule' was not broken!?![/FONT][FONT=&quot][/FONT]

[FONT=&quot]Should I use the new verification code to immediately appeal to POPLA and appeal via their web site?
I want to use your excellent templates too but also need to reinforce the 20-minute issue!

What do you guys reckon, please?[/FONT]

Le_Kirk

Two things spring to mind: -
1. Is it a station car park, i.e. do bye-laws apply or is it just a car park that is handy for the station?
2. Do you, like my local station, have to take a ticket from the machine to obtain your free 20 minutes parking?

Fruitcake

Do railway byelaws apply at this car park?

Appeal to PoPLA using all the relevant points available to you from post 3 of the NEWBIES.

Please also complain to your MP about this unregulated scam.

ShakeItOff

You could put in a subject access request (details in the NEWBIES thread), via email to the PPC. If they aren't reading your request properly, then ask for all of the info they have on you. There's a template recommended from Legal Beagles, link is in the NEWBIES thread, from memory.

That would be one way of getting hold of the outcome.

uio123

@Le_Kirk and Fruitcake


A very good question to which I do not know the answer. The only thing I know for certain is the information provided on the signage, which as a newbie I can not post link URL.


There are two signs at the side of this land, one above the other, which read as follows:
Top Sign
Rail Users Only - Free Short Stay
20 mins Maximum stay
Parking Enforcement Notices in operation


Bottom Sign
First TransPennine Express - APCOA PARKING
Warrington Station
Pay & Display Car Park
Charges apply 7 days a week (see tariff at P&D machine)
Terms and conditions apply (see notices)
Small print:
This land is private property managed by APCOA Parking UK Limited with the authorty of the land owner (FTPE).
By parking in this car park you agree to be bound by the terms and conditions.
Full terms and conditions can be obtained by writing to APCOA Parking (UK) Limited, Wellington House, 4-10 Cowley Road, Middlesex, UB8 2XW.


It doesn't say on any sign that was clearly visible that a ticket needed to be obtained even if waiting for the Free period.
Also the driver never the left the vehicle, they were waiting to collect their son off a train that was delayed.


I will use the verification code and templates, Post 3, as suggested to appeal via POPLA web site.


@ShakeItOff
Not sure if their findings would be helpful at this stage or not. Would I need this information to enter into the POPLA appeal stage?


Emailed complaint to MP after initial PCN received as advised by your Newbies post section!!!


Thanks for help for far people, much appreciated. Keep up the great work.

twhitehousescat

uio123 wrote: »

@Le_Kirk and Fruitcake


A very good question to which I do not know the answer. The only thing I know for certain is the information provided on the signage, which as a newbie I can not post link URL.


There are two signs at the side of this land, one above the other, which read as follows:
Top Sign
Rail Users Only - Free Short Stay
20 mins Maximum stay
Parking Enforcement Notices in operation


Bottom Sign
First TransPennine Express - APCOA PARKING
Warrington Station
Pay & Display Car Park
Charges apply 7 days a week (see tariff at P&D machine)
Terms and conditions apply (see notices)
Small print:
This land is private property managed by APCOA Parking UK Limited with the authorty of the land owner (FTPE).
By parking in this car park you agree to be bound by the terms and conditions.
Full terms and conditions can be obtained by writing to APCOA Parking (UK) Limited, Wellington House, 4-10 Cowley Road, Middlesex, UB8 2XW.


It doesn't say on any sign that was clearly visible that a ticket needed to be obtained even if waiting for the Free period.
Also the driver never the left the vehicle, they were waiting to collect their son off a train that was delayed.


I will use the verification code and templates, Post 3, as suggested to appeal via POPLA web site.


@ShakeItOff
Not sure if their findings would be helpful at this stage or not. Would I need this information to enter into the POPLA appeal stage?


Emailed complaint to MP after initial PCN received as advised by your Newbies post section!!!


Thanks for help for far people, much appreciated. Keep up the great work.

This land is private property managed by APCOA Parking UK Limited

so why have you got a ticket from parking eye ?

uio123

I have no idea! I will be visiting the area tomorrow and I am going to photograph ALL signage around this plot of land.

KeithP

Your thread title and your opening post mention ParkingEye, yet your latest post talks about APCOA.

Which is it?

This thread discusses the two different operators in this area:

forums.moneysavingexpert.com/showthread.php?t=5904086

twhitehousescat

please check your paperwork , parking eye is a generic term for a parking Co

what is the address on YOUR letters to pay or to appeal

from memory PE stay away from railways , and I suspect you have quoted wrong name OR there are two parking locations

Coupon-mad

You don't have a PCN from the firm called ParkingEye, or do you?

You have one from APCOA? Easy to beat.

Fruitcake

We have seen a couple of threads where there are two car parks managed by different PPCs. From memory one was indeed a station car park and the other not. Motorists have to drive through the first one covered by byelaws I think to get to the second one which isn't.

I am wondering if this is that location.

Do a forum search, set to show post, for Warrington station and see if you can find those other threads.