Recovery help Samsung S3 mini

HarryS

debitcardmayhem wrote: »

Nor photos ? have you looked at the 3x3 square at the top right of the google home page when logged in?

Wow! there are some there, not ones that were sent to me via wattsapp - just ones I have taken which is great!

So this makes me question why are my contacts and messages not on there?

It is all so confusing

System

They most likely will be. When you get a replacement phone and are setting it up use the same Gmail account and password that was on the S3. If they were backed up, which they should have been, then they should be downloaded to your phone over the following few hours.

Samsung usually ask you to set up a Samsung account as well when you're setting up one of their phones which also syncs contacts and messages, can you remember being asked to set one up?

HarryS

Tarambor wrote: »

They most likely will be. When you get a replacement phone and are setting it up use the same Gmail account and password that was on the S3. If they were backed up, which they should have been, then they should be downloaded to your phone over the following few hours.

Samsung usually ask you to set up a Samsung account as well when you're setting up one of their phones which also syncs contacts and messages, can you remember being asked to set one up?

Thank you. I am not sure about the Samsung account. I will try and find my original paperwork.

System

The Samsung account is one that the phone asks you if you want to set up when you first turn on the phone and set it up, the same as Google does. As it offers things like "Find my phone" a lot of people do. You would most likely have used your email address at the time and whatever password you used.

HarryS

Tarambor wrote: »

The Samsung account is one that the phone asks you if you want to set up when you first turn on the phone and set it up, the same as Google does. As it offers things like "Find my phone" a lot of people do. You would most likely have used your email address at the time and whatever password you used.

I found the box the phone came in and I have written an email address in there, so I am hoping this was the one I registered the phone on. It is not my usual email address which has confused me even more! I don't know why I would have started a new one specifically for the phone but this is what it seems.

I would like to be sure before getting a new phone but don't know how. My brain is not so good these days!

ballyblack

I don't know why I would have started a new one specifically for the phone but this is what it seems.

It will be a gmail address you used to set up the old phone

Log in with the he same gmail address on the new phone

dipsomaniac

have you got access to a laptop or pc? if sync'ed you can access photos/contacts by logging into google account

HarryS

dipsomaniac wrote: »

have you got access to a laptop or pc? if sync'ed you can access photos/contacts by logging into google account

Yes I use a laptop but it is only showing a few photos, no messages or contacts. It says the phone was last synced on 10th January so I must have set something up along the way. I also have a samsung tablet

Thanks for assisting

System

If the laptop is able to connect and talk to the phone you can install Samsung Kies application on the laptop. That should allow you to download the contents of the phone and back them up then restore to another Samsung phone or your tablet.

wongataa

HarryS wrote: »

Yes I use a laptop but it is only showing a few photos, no messages or contacts. It says the phone was last synced on 10th January so I must have set something up along the way. I also have a samsung tablet

Thanks for assisting

SMS (text) messages won't be backed up on a Google account without doing manually with a SMS backup app. Whatsapp messages will only be backed up if you turned on the backup function in the Whatsapp app.