New Co-op Banking App and login issues

Rich2808

Is anyone experiencing difficulties with registering for the Co-op's new banking app? The existing app - which works perfectly fine - is being discontinued from Monday and I have been trying unsuccessfully to register for the new one (the registration process takes you to a webpage - its not via the new app - and then crashes each time).


I am also getting repeated problems with logging on to online banking generally.


Is anyone else having issues with the new Co-op app and their internet banking? Just useful to know if its a general issue.

colsten

I am not going to be of much help here, as I have been using the new app without any problems since yesterday.

However, I did not register again, as I had been using the old version of the app before. I simply logged into the new app with my full credentials. Have you tried just logging in?

I can't remember when I last used COOP Internet banking, so can't report whether it works for me or not

datlex

After using the new app for a while, this week it wanted me to rego through the registration process. One thing I did notice was the pin length changed from 5 to 6 digits.

badger09

I downloaded the new app some time ago and used it without any problem. I then went back to using the old app, simply because it was on the 1st page of finance apps:o

When I tried to use the new app again, I had to re-enter all my internet log in details but its been working fine since so I've deleted the old app.

Red-Squirrel_2

I managed to get on it fine as soon as it was available, set up touch ID etc. but it kicked me off fully every few days for no reason.


I also found it really poor compared to other banking apps and actually worse than the old one, so it was the final prod I needed to switch away.

polymaff

Even their browser interface fell over today

colsten

Red-Squirrel wrote: »

I also found it really poor compared to other banking apps and actually worse than the old one, so it was the final prod I needed to switch away.

It's not a very sexy app, I agree. It's perfectly good for what I want to do, which isn't a lot as the only reason I have the account is that they are paying me £48 a year for having it.

Red-Squirrel_2

colsten wrote: »

It's not a very sexy app, I agree. It's perfectly good for what I want to do, which isn't a lot as the only reason I have the account is that they are paying me £48 a year for having it.

Should be £66 a year surely? £5.50 a month?

I (should be) getting £150 from HSBC plus a 5% savings account which easily beats that, and I'll be a new customer if they have a good switch deal in the future.

I suppose the difficulty with all the 'rewarding' current accounts is how many to keep and how to strategically keep yourself eligible for plenty of switches each year.

colsten

Red-Squirrel wrote: »

Should be £66 a year surely? £5.50 a month?

CBA with the debit card spends. All my spending goes on credit cards.

Red-Squirrel_2

colsten wrote: »

CBA with the debit card spends. All my spending goes on credit cards.

Fair enough, I'd actually forgotten that's what it was for.

badger09

colsten wrote: »

CBA with the debit card spends. All my spending goes on credit cards.

I'm usually one who CBA with debit card spends, but I have a Barclaycard which allows debit card payments through its app, so sometimes make several £25 or £50 payments.

I pay in the week between my receiving my pension and the card's due date, which earns me more than the lost interest:D.

Co-op is my main:cool: account though so there's usually a few ££s passing through on it meanderings around my other accounts.