e2save cashback process

juliakill

My daughter really wants a phone from e2save but I am holding back until I understand cashback procedure. I thought they were very similar to Coolnewmobile but when I read their forum, they seem just as confused: http://www.e2save.com/forum/viewtopic.php?t=316&postdays=0&postorder=asc&start=0

Quentin

Gareth83 wrote: »

I used recorded delivery when dealing with TMO.....

Don't fall into that trap when dealing with e2s under their new conditions. It is just a waste of money.

Where an item goes missing in the post and you haven’t got our valid recorded delivery signature, then the item will be regarded unclaimed

So if the item gets lost in the post, they won't pay out the claim and all future claims either.

The only way to be sure you won't lose all your cashback is to use consequential loss insurance in conjunction with special derlivery.

Gareth83

well the bill date is the 9th of each month so it wont be too hard!!

Gareth83

Gone through all my correspondence today with a fine tooth comb in preparation for my cashback claims:

£201 to £600 claims
Cash backs are claimed in five equal instalments.
Instalment 1: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, that arrives showing you have been connected for 4 months. i.e.
if you were connected on the 1st of January, you need to send in the bill that is dated around the 1st of May. This is 120 days (4 months) after connection. See porting below
Instalment 2: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, dated 180 days (6 months) after connection.
Instalment 3: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, dated 240 days (8 months) after connection.
Instalment 4: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, dated 300 days (10 months) after connection.
Instalment 5: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, dated 360 days (12 months) after connection.
Porting (keeping your old number)
When making the first Instalment claim at 120 days, with a PORTED number, we need in addition to the standard requirements above, a copy of the first bill showing the original number we supplied to you.

My connection date was the 9/11/07 and the first bill is also dated 9/11/07 so what I need to send in is the following:

Claim One: Completed Claim Form 1 + Copy of First Bill + Original Bill 9/3/08

Claim Two: Completed Claim Form 2 + Original Bill 9/5/08

Claim Three: Completed Claim Form 3 + Original Bill 9/7/08

Claim Four: Completed Claim Form 4 + Original Bill 9/9/08

Claim Five: Completed Claim Form 5 + Original Bill 9/11/08

Send them all to the following address via Special Delivery combined with Consequential Loss no later than one calendar month of the appropriate bill date:

Cashback Claims Department
PO Box 337
Crewe
CW2 8WE

Anything else I've missed out???

Gareth83

anyone????