Hermes getting away with theft

davidmcn

AndyMc..... wrote: »

Won't the shop replace them?

Exactly, it's the retailer who would be liable to you, whether or not they are in turn compensated by Royal Mail.

Mr_Singleton wrote: »

Ok, so the shop will get the £25. But the point is if Royal Mail lose or damage your item while in there care they will fully compensate you/sender without the need to pay for additional insurance.

Then how do you explain the limits clearly stated on Royal Mail's own website?

i.e.

Postage refund, plus compensation on basis of the customer’s actual loss. This compensation is subject to the maximum payable being the lower of the market value of the item and £20

Labsuper

Mr_Singleton wrote: »

Ok, so the shop will get the £25. But the point is if Royal Mail lose or damage your item while in there care they will fully compensate you/sender without the need to pay for additional insurance.

Will I get the hypothetical £200 that I posted 2nd class and wasn't delivered to my daughter from the Royal Mail?

theonlywayisup

Labsuper wrote: »

Will I get the hypothetical £200 that I posted 2nd class and wasn't delivered to my daughter from the Royal Mail?

In Singletons world yes!

In reality....well we all know that but he doesn't want to hear that.

Labsuper

Royal Mail compensation for standard post is a maximum of £20.


https://www.royalmail.com/retail-compensation-policy-loss

AndyMc.....

Labsuper wrote: »

Royal Mail compensation for standard post is a maximum of £20.


https://www.royalmail.com/retail-compensation-policy-loss

No Singleton said they'll replace your £25 jeans. :rotfl:

wesleyad

davidmcn wrote: »

But as pointed out, it's long been the case that Royal Mail don't compensate you (beyond the standard £21 or whatever it is) unless you've paid for one of their insured services. I expect that if that were at all legally dubious it would have been tested before now. Unless that's a result of special postal legislation and other couriers operate under different laws?

I genuinely don't know. If I was to guess it could be down to service cost. Part of "reasonable" duty of care is cost. You are expected to take more care if you are paid more. People are comparing a 58p service to a £10-£30 one. If you paid £30 for a parcelforce courier and they lost it I'd say the same situation applies.

We might find it doesn't really get tested as I doubt many courier companies would go all the way to court and risk a negative settlement setting a precedent and changing how they can pay compensation.

Silent_Dancer

Hermes don't seem to know their own conditions they state that all TV and monitors are excluded from compensation. The list of what is excluded is rather large https://www.myhermes.co.uk/help/carry-guide.html

As others have pointed out the contract terms could be construed as being unreasonable. It would seem that Moneywise have achieved some success in getting money back from Hermes for lost parcels.
https://www.moneywise.co.uk/scams-rip-offs/fight-your-rights/fight-your-rights-myhermes-lost-parcel-payouts

davidmcn

wesleyad wrote: »

I genuinely don't know. If I was to guess it could be down to service cost. Part of "reasonable" duty of care is cost. You are expected to take more care if you are paid more. People are comparing a 58p service to a £10-£30 one. If you paid £30 for a parcelforce courier and they lost it I'd say the same situation applies.|

The higher cost is mainly because of the bulk/weight of the package though, not any implied additional duty of care - put in medium parcels on Royal Mail's website and you have 16 delivery options, with cover ranging from £20 to £500.

Mr_Singleton

theonlywayisup wrote: »

You are clutching at straws and your examples are bizarre.

I use the example of a pair of jeans as that’s the exact example that Royal Mail use to illustrate its compensation in an example in its own terms and conditions. Maybe you need to read them?

As an item of intrinsic value provided you go to a post office, get proof of posting and value then Royal Mail will pay the items full value or have the item repaired if it loses or damages the item while it is in their care WITHOUT the need to pay for additional insurance.

photome

Mr_Singleton wrote: »

I use the example of a pair of jeans as that’s the exact example that Royal Mail use to illustrate its compensation in an example in its own terms and conditions. Maybe you need to read them?

As an item of intrinsic value provided you go to a post office, get proof of posting and value then Royal Mail will pay the items full value or have the item repaired if it loses or damages the item while it is in their care WITHOUT the need to pay for additional insurance.

I havent read the whole thread, but this post doesnt ring true.


If I send something of lets say £2000 value and RM lose it,I have proof of posting but I havent taken insurance.


Are you saying RM will pay me £2000