999 calls not recorded in Android phone Call History

demonted

I've just discovered that Android phones do not record outbound UK 999 Emergency Calls within a Android phones Call History.

This is an important and necessary feature for myself, as on occasions, I'm required to relay outbound 999 call details via a telephone call or within a written report.

I've confirmed with my Network Provider that all outbound 999 Calls will still appear on my phone bill.

However, awaiting for my phone bill to be produced and viewing it online is not as convenient as quickly viewing a phones Call History.

I've become accustomed to accessing 999 call details via the Call History on every mobile phone I've own during the last 20 years, even my old iPhone.

If this is a feature that is of importance, then dont use an Android phone.

[Deleted User]

I'm not going to phone 999 to find out but do any of the call blocking apps record the call?

demonted

Colin_Maybe wrote: »

I'm not going to phone 999 to find out but do any of the call blocking apps record the call?

If need be, you can call to find out; just cancel the 999 call before the call connects, before you even hear the ring tone.

Doing this on my iPhone logs the call in its Call History.

Last week, using an Android Phone, I had to call 999 twice, and when completing a written report some hours later; although I remembered the times when the calls were made; to ensure my recollection was correct, I accessed the Android Phones Call History and there was no record of the outbound 999 calls made but all other calls were logged.

For everyday phone users, this probably makes no difference but it's of paramount importance for myself and maybe to other phone users who regulary make 999 calls and, require a quick and convenient means of referencing details of such calls at a later time.

However, I'm unsure what you mean in regard to Call Blocking Apps Recording the call.

sully1311

VoLTE calls can connect very fast! If it does connect, expect a call from the Police.

pmduk

I don't know the answer, but as emergency calls can be connected from a locked handset state, I wonder if they somehow bypass the normal call software? As I say, just a semi-educated guess.

[Deleted User]

demonted wrote: »

However, I'm unsure what you mean in regard to Call Blocking Apps Recording the call.

Sorry, I meant in regards to just registering a call had been made, not actually recording it.

pmduk wrote: »

I don't know the answer, but as emergency calls can be connected from a locked handset state, I wonder if they somehow bypass the normal call software? As I say, just a semi-educated guess.

Android apparently hasn't recorded emergency calls in the log perhaps forever, news to me mind.

d123

demonted wrote: »

I've just discovered that Android phones do not record outbound UK 999 Emergency Calls within a Android phones Call History.

This is an important and necessary feature for myself, as on occasions, I'm required to relay outbound 999 call details via a telephone call or within a written report.

I've confirmed with my Network Provider that all outbound 999 Calls will still appear on my phone bill.

However, awaiting for my phone bill to be produced and viewing it online is not as convenient as quickly viewing a phones Call History.

I've become accustomed to accessing 999 call details via the Call History on every mobile phone I've own during the last 20 years, even my old iPhone.

If this is a feature that is of importance, then dont use an Android phone.

What happens if you use 112 instead?

esuhl

d123 wrote: »

What happens if you use 112 instead?

Probably the same thing. Mobile phones don't actually dial emergency numbers -- they signal an "emergency request" to the networks.

Most mobile phones will recognise 999, 112 and 911 in most countries (regardless of the local emergency number), and will roam to other networks if necessary.

So your emergency call might have bypassed your network provider as well as your SIM. That's why it might take a while for your network to be aware that the call was made.

I guess your non-Android phones use a hack/workaround to add an entry to the SIM's call log if it's available. Perhaps there are security implications on doing this with an open source OS, or maybe no one thought about it...?

:think:

pmduk

esuhl wrote: »

Most mobile phones will recognise 999, 112 and 911 in most countries (regardless of the local emergency number), and will roam to other networks if necessary.

This can be tested by dialling the number from the phone's locked state. DO NOT PRESS CALL. Quite rightly, it is an offence to waste the emergency service's time.

demonted

sully1311 wrote: »

VoLTE calls can connect very fast! If it does connect, expect a call from the Police.

It is possible to call 999 and end the call before it's answered without receiving a visit from the Police.

I've done this many times over the years, when for genuine reasons, I've had to end the 999 call before it's answered.

It can only become an issue when the call is connected and answered by a 999 operator and the caller remains silent; in such circumstances, if from a landline, the Police may visit the fixed line Address; but if from a Mobile phone and the caller fails to make some kind of sound, the call is transferred to the Silent Solutions Service and awaits for the caller to input 55 via the telephone keypad, otherwise the call is ended and the Police will not attend.

I guess, If accidental and silent 999 calls are made from a specific mobile phone number on a regular basis, this may prompt some kind of repremand from the 999 Service or the Network Provider.

demonted

esuhl wrote: »

Probably the same thing. Mobile phones don't actually dial emergency numbers -- they signal an "emergency request" to the networks.

Most mobile phones will recognise 999, 112 and 911 in most countries (regardless of the local emergency number), and will roam to other networks if necessary.

So your emergency call might have bypassed your network provider as well as your SIM. That's why it might take a while for your network to be aware that the call was made.

I guess your non-Android phones use a hack/workaround to add an entry to the SIM's call log if it's available. Perhaps there are security implications on doing this with an open source OS, or maybe no one thought about it...?

:think:

This is an Android issue.
None of my previous non Android phones were ever hacked to log 999 calls within the phones Call History, it was just a feature of the phones; my iPhone hasn't been hacked or jailbroke either.

My Network Provider has confirmed that the most recent 999 calls made last week (via the Android phone) do appear on my phone bill.