Fridge Freezer Broken under Warranty

Frodobaggins

Hi I wonder if anyone can offer any advice please.


I ordered and paid with my husband credit card an American fridge freezer on 27th December 2017 for an online appliance centre. Even though it wasn't delivered until February this year I believe the warranty is valid from purchase date?


Last Thursday night after having done a food shop, we realised the contents of the freezer were defrosting. Despite emptying and cleaning and restarting, the appliance would not come back on. The website advised to contact the manufacturer direct who sent an engineer yesterday. He said it can not be repaired as the engine is leaking oil and that somebody would contact me within 48 hours.


I contacted the manufacturer today as I have already been without my fridge freezer for a week now and need to hurry it along. They have said that they can not do anything as I do not have a receipt for the appliance, despite having order number all the details, and credit card statement with payment details on. They stated that the online supplier should do a direct exchange and have given me an applic Number? I have tried to call the online supplier but just get put on hold.


Any advice as to how to resolve this would be greatly appreciated. I only want a working fridge freezer I'm not looking for compensation!

DoaM

Consumer Rights are valid from date of delivery and are against the supplier. Warranties (which are in addition to your statutory rights and are - usually - with the manufacturer) can have terms attached - if one of these is that warranty start is purchase date then so be it. (Although I'd be surprised if that was really the case).

JJ_Egan

Your consumer rights are against the vendor.
The manufactures warranty is a freebie subject to their terms and conditions .

spadoosh

DoaM wrote: »

Consumer Rights are valid from date of delivery and are against the supplier. Warranties (which are in addition to your statutory rights and are - usually - with the manufacturer) can have terms attached - if one of these is that warranty start is purchase date then so be it. (Although I'd be surprised if that was really the case).

I dont think the date is the issue, it sounds like one of the terms is having proof of purchase. So they need a receipt if they want to go for the warranty.

Can easily argue statutory rights have been broken but because of the length youll need to prove inherent fault.

Id be trying to get the reciept. If you ordered online youd have got an email confirmation, this should act as proof of purchase. If youve deleted it, youll need to try and get a copy from the retailer. Doing that though might make things more difficult if you later choose to go down the consumer rights route.

spadoosh

JJ_Egan wrote: »

Your consumer rights are against the vendor.
The manufactures warranty is a freebie subject to their terms and conditions .

And today is thursday.

:T

DoaM

I was merely outlining what legal rights are available (as did post #3). And your sarcasm in post #5 does you no credit.

If the original email will be accepted by the manufacturer, and OP has a Gmail account, then OP should be able to access the All Mail folder - Gmail have likely kept a copy.

spadoosh

DoaM wrote: »

I was merely outlining what legal rights are available (as did post #3). And your sarcasm in post #5 does you no credit.

If the original email will be accepted by the manufacturer, and OP has a Gmail account, then OP should be able to access the All Mail folder - Gmail have likely kept a copy.

Im just being helpful by stating fact, no?

I was under the impression you had misread and assumed the issue was with the dates as that is what you mentioned. I was just highlighting that the issue is probably with the lack of receipt as the OP said.

Nice help there though, worth checking that OP if youre on gmail.

JJ_Egan

spadoosh wrote: »

And today is thursday.

:T

Sad is it not that consumers dont understand .

spadoosh

JJ_Egan wrote: »

Sad is it not that consumers dont understand .

Right have you seen the thread recently about being nice and people who stick to facts are sometime seen as abrupt or unhelpful, this is one of those situations.

You posted and offered no advice. I didnt want to be too pedantic but a vendor can be the retailer or manufacture so not only is your advice unhelpful its factually incorrect. And then you go onto suggest its sad because someone might not knwo that. Completely forgetting that at no point has the OP suggested they do not know that. They asked for advice on the situation. And theres a question mark surrounding when the warranty runs from.

You certainly can offer good advice but its not going to work when you go in to robot mode on autopilot assuming you know what the OP does or doesnt know. The op doesnt look like an amateur consumer, you see the aforementioned credit card, the looking at the website to see what the retailer suggests, carrying that out, speaking with manufacture. No 'this si disgusting' or 'what are my rights'.

If you care to tell me how what youve put offers 'advice on how to resolve this' ill happily withdraw my sarcasm and accusation of unhelpful post and profusely apologise. As it is youve stated the obvious, but in a wrong way.

theonlywayisup

spadoosh wrote: »

Right have you seen the thread recently about being nice and people who stick to facts are sometime seen as abrupt or unhelpful, this is one of those situations.

You posted and offered no advice. I didnt want to be too pedantic but a vendor can be the retailer or manufacture so not only is your advice unhelpful its factually incorrect. And then you go onto suggest its sad because someone might not knwo that. Completely forgetting that at no point has the OP suggested they do not know that. They asked for advice on the situation. And theres a question mark surrounding when the warranty runs from.

You certainly can offer good advice but its not going to work when you go in to robot mode on autopilot assuming you know what the OP does or doesnt know. The op doesnt look like an amateur consumer, you see the aforementioned credit card, the looking at the website to see what the retailer suggests, carrying that out, speaking with manufacture. No 'this si disgusting' or 'what are my rights'.

If you care to tell me how what youve put offers 'advice on how to resolve this' ill happily withdraw my sarcasm and accusation of unhelpful post and profusely apologise. As it is youve stated the obvious, but in a wrong way.

I think the other posters comments on this thread and what they mean has completely gone over your head.

spadoosh

theonlywayisup wrote: »

I think the other posters comments on this thread and what they mean has completely gone over your head.

It has, i see no relevance to the OP's questions, do you?