Bizzare Cex

elsien

Irritating, yes. Traumatic, no.

notabot

I was very happy with my purchase. It worked well for about a month and then suddenly I couldn't turn it on. Tried the usual (removing the battery etc.) but it was absolutely dead.
It was bought in the third week of September.
I paid by debit card the sum of £115 and it is guaranteed for 3 years.
I can't reject it as they tell me I was selling it and not buying it.

notabot

QUOTEPossibly need to contact head office - not sure how the camera systems are monitored / stored etc (I dont work there, i just shop there).

Have contacted head office.
I really need to replace the laptop. Can u recommend somewhere better than Cex?

agrinnall

notabot wrote: »

I find it traumatic when I go to a high street shop, expecting to be treated like a valuable customer...

I would suggest that you either lower your expectations if you're going to continue shopping at the likes of Cex or change your shopping habits to use retailers with a generally good reputation such as John Lewis and Richer Sounds.

DoaM

notabot wrote: »

I can't reject it as they tell me I was selling it and not buying it.

Hang on ... what? If you bought something from Cex how could you be selling it?

Greta_Sharbo

Not sure this is really the platform to be discussing Bizarre Cex. Keep that to yourself.

Agree with DoaM. Not clear now exactly whats happening. Are you buying or selling?

[Deleted User]

DoaM wrote: »

Hang on ... what? If you bought something from Cex how could you be selling it?

Easy enough to purchase from CEX and then sell it back to them.

As I said a week ago:

Moneyinepitude_on_13/12/18/ wrote:

there appears to be some confusion by the shop over whether it was presented for sale or as a return.

What it appears to come down to is the customer's word against that of the shop..

Nothing seems to have changed in the interim.

notabot

So, as I've made it plain that I bought the item and wanted it repaired, are you suggesting that Cex is using the confusion as a way to avoid its contractual obligations?

notabot

I disagree: everybody needs to know what they can expect from Cex

notabot

Obviously I will never buy anything from Cex again, but I would find it useful if someone could suggest a better option for used laptops.