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Holidaysafe trump most for pre existing conditions

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  • System
    System Posts: 178,344 Community Admin
    10,000 Posts Photogenic Name Dropper
    hollydays wrote: »
    Luckily you didn't need to make a complaint .
    I tried and they don't want to record complaints.
    The claim itself was incredibly badly dealt with and the staff constantly changing over shifts in tbe middle of the day.

    I wouldn't go with any company that needs to ' buy' reviews.

    I did need to complain about one of the call handlers and it was dealt with within days resulting in £100 compensation which I put into my daughoaccou t as it was her that had the a accident.
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 16 December 2018 at 10:27PM
    I found that Intana who are the claims handlers have an in-house system of dealing with complaints, hence you are likely to be speaking to the person who you dealt with you badly To make the complaint.
    But it was collinson who are at the top of the complaints tree and they are the problem
    Got to say, NEVER heard of an insurance company who suddenly send you £100 compensation .
    This was recently?
    Your daughter did it complain herself?
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