Banks will be required to introduce SMS payment veriification

telemarks

mgdavid wrote: »

How hard would it be to get another free email address just for this purpose?

Not hard at all, but why should I have to jump through hoops, just because my Bank has not thought through the impacts of the changes they are making?


I've not one to reward, or put up with poor customer service.

agrinnall

telemarks wrote: »

Not hard at all, but why should I have to jump through hoops, just because my Bank has not thought through the impacts of the changes they are making?


I've not one to reward, or put up with poor customer service.

I really doubt if they will be bothered if you decide to leave. And where do you intend to go that will not be introducing a similar verification system at some point? Your complaint should really be directed at the mobile networks for not providing a signal to your home.

Butch_Dingle

telemarks wrote: »

[*]We have no mobile signal at home, hence this will never work for us.
.

Very easy solution: change to a mobile network which gives you voice & texts over wifi calling such as EE, Three, BT and possibly a few others. In addition to being able to receive OTPs from FirstDirect, you will also be able to make & receive calls/texts to family, friends etc. Great eh?! Of course you will need a compatible handset (most decent ones are), however I would think this is a price worth paying for getting a full signal at home.

telemarks wrote: »

It worth noting even IF we had signal, as its my wifes mobile number on our joint account (she likes the daily text statements), I would never get a OTP for any purchases online..

In that case ask your wife to use the FD app to check her balance and use your mobile # for OTP. It literally takes 10-20 seconds to fire up the FD smartphone app and view the balance.

spenderdave

There was an item about this on R4 You and Yours yesterday. In particular they were highlighting the issues of those who don't have a mobile phone. It also seems that some banks require a mobile phone number just to open a new account - and they highlighted one person who only used telephone banking and was told he needed a mobile number to send SMS to for that...

It seems the banks have assumed everybody has a mobile these days. I do have one, an old PAYG non smart one, but it rarely gets used, I simply don't need one for my day to day life. OK the SMS verification is not a big issue, it just means I need to turn it on if I need to use my credit card on line, but it is an inconvenience. I will never use a banking app on a mobile (mine is non smart anyway) as I see that as a big security issue. All my online banking is done on the desktop.
HSBC have not moved to this system yet but they remind me every time I pay by credit card that it is soon to be introduced. It will be interesting to see how this develops.

mwarby

a lot of comments talk about wifi calling. Its worth bearing in mind its only modern phones which support this, many MVNOs(the smaller often cheaper providers) don't offer it, and that its very common for big networks to only enable it on phones they supply (not ones from another network which have been unlocked, or those purchased without a contract).

bxboards

sheramber wrote: »

What happens if you are in an area with no mobile signal?

There are still rural areas with no or unreliable signal.

I live in a rural area with very patchy mobile signal - 200 year old cottage with 2 foot thick walls don't help!

I sometimes need to walk half a mile up the hill to get a signal.

The trouble is, the people who roll this sort of thing out probably live in god-awful places like London with mobile signals everywhere, and WIFI access points everywhere.

I have no objection to improving security, but not as the expense of dis-enfranchising rural folks from banking - most of our branches are also long gone.

unforeseen

And O2's latest failure shows another weakness in the idea.

Butch_Dingle

mwarby wrote: »

a lot of comments talk about wifi calling. Its worth bearing in mind its only modern phones which support this, many MVNOs(the smaller often cheaper providers) don't offer it, and that its very common for big networks to only enable it on phones they supply (not ones from another network which have been unlocked, or those purchased without a contract).

For those those who don't get any kind of mobile signal at home I would have thought the potential extra expense/hassle for wifi calling would be worth it. Not that you need to spend a huge amount to get a working signal indoors- eg buy a refurbished iphone 6 for less than £150, put a Three PAYG sim in it and bingo! you now have a signal indoors provided you have a working wifi connection. It all depends on how much you value having a mobile signal indoors.

The other option is to put in a Vodafone PAYG sim in any 3G compatible phone (which vast majority are these days) and buy a Vodafone SureSignal device for £69 which connects to your home router. This will give you Vodafone voice & texts in your 'not spot' home.

bxboards

Butch_Dingle wrote: »

The other option is to put in a Vodafone PAYG sim in any 3G compatible phone (which vast majority are these days) and buy a Vodafone SureSignal device for £69 which connects to your home router. This will give you Vodafone voice & texts in your 'not spot' home.

Assuming someone has an unlocked phone that can take a Vodafone SIM.

IMHO the banks should be supplying this Free of Charge if they decide to roll this out to areas with poor / non-existent signal.

I would be very annoyed if I had to spend £69 + cost of a phone if I didn't have one to do the same sort of banking I've been doing online for the last 20 or so years.

stevenhp1987

Santander have been doing this recently for large payments (e.g. paying off credit cards...).

It's very annoying as I have to rush to the dining room near the window where I have signal...

Happened a few times recently.