Please could anyone advise me about my rights with a faulty laptop?

LadyDee

pinkshoes wrote: »

They have not been called laptops for years.

They are notebooks.

They are not designed to be put on laps/beds etc... as they overheat.

You need to give JL the chance to fix it. You have less rights with this being for business use.

They are still called laptops by most people, although they should never have been called that, perhaps portable or personal computers would have been better, as you quite correct - they overheat on a lap or anything soft. Just put Laptops into Amazon and see how many results you get! Searching for Notebook brings up all the laptops as well.

Generally, nowadays, notebooks are smaller and lighter, which is a bit of a pain as of course it means most screens and keyboards are smaller and not so good for some people.

Hermione_Granger

pinkshoes wrote: »

They have not been called laptops for years.

They are notebooks.

Really? It's not just consumers who refer to them as laptops. The same is true of every major manufacturer:
https://www.dell.com/en-uk/shop/laptops-notebooks-and-2-in-1-laptops/sc/laptops

Inspiron Laptops
For home and home office
Fully-featured laptops and 2-in-1

https://store.hp.com/UKStore/Merch/List.aspx?sel=NTB&ctrl=f

Store Home >Laptops

https://www.lenovo.com/gb/en/laptops/c/LAPTOPS

View All Laptops

https://uk-store.acer.com/laptops

Home / Laptops

Fosterdog

They were originally rather stupidly called laptops, around ten years or so ago as they got more popular it was unofficially agreed in the industry that they would be called notebooks instead so mist manufacturers and retailers changed the name. However too many people would ask for laptops and ask what the difference was between a laptop and notebook and never seemed to believe that they were the exact same thing, sales dropped of the "notebooks", more confusion still when netbooks were brought out. Eventually manufacturers and retailers phased the name laptop back in even though they should never be used on your lap.

pinkshoes

Hermione_Granger wrote: »

Really? It's not just consumers who refer to them as laptops. The same is true of every major manufacturer:
https://www.dell.com/en-uk/shop/laptops-notebooks-and-2-in-1-laptops/sc/laptops


https://store.hp.com/UKStore/Merch/List.aspx?sel=NTB&ctrl=f


https://www.lenovo.com/gb/en/laptops/c/LAPTOPS


https://uk-store.acer.com/laptops

True, but somewhere in their small print it says do not use on your lap!

JJ_Egan

Does a Notebook not overheat if you put it on your lap/ bed .What about them laptop dancing clubs ??



Its notable of late a lot of business users posting on the forums . Worryingly they dont understand the very basics of running a business .

waamo

JJ_Egan wrote: »

Its notable of late a lot of business users posting on the forums . Worryingly they dont understand the very basics of running a business .

I find it surprising that businesses seem to think that buying something as an individual for a business or from a none business account somehow makes a purchase a consumer purchase.

Or in one case here recently you aren't a business unless registered at Companies House.

Growlybear

Thank you for the replies. The laptop was included in the 'laptops' section on the john Lewis website and, according to the description, and my invoice is an Asus Zenbook laptop. I was clearly very foolish in thinking that meant it was a laptop. I have used laptops for work for the last 15 years, and have never had one that overheats when used on my lap before.


My initial question about my rights was answered very quickly, and I now understand the position. I wasn't really expecting the comments about not understanding the basics of running a business but for information, I have been a self employed for just six months after over 40 years of employment, and realise that I have a lot to learn.

NotRichAtAll

I'd start by removing norton, what on earth possessed you to install that software?

then you can always open a command prompt and type scanregw.exe this will scan and repair your registry. I have used carbonite without any issues on win10 and windows 8 it runs fine for me. As for it getting warm on your lap that is generally what happens they need to breath so airflow is important that is not a fault with the machine.

good luck

Growlybear

Norton has always worked well for me, as has Carbonite. I use Avast on another laptop, but as my husband has a three computer subscription, I downloaded it to the new laptop. As it is now with John Lewis, then I can't uninstall it. The technical support people at Carbonite have been brilliant, and tried everything possible to get the program to install, and it was them who identified that an area of the registry was corrupted.


the John Lewis technician called me yesterday to ask for my sign in PIN for the laptop and I was able to explain to him in detail about the problem. I understood that he was going to reinstall Windows, and then contact me to get the details to try to install Carbonite, which would indicate whether the problem had been solved. When he didn't get back to me, I called the JL support line this afternoon, and was told that it has been sent off to the manufacturer. I'm quite irritated as they clearly haven't tried to install the program and have just sent the laptop back to Asus without doing what was agreed.

Carrot007

Growlybear wrote: »

the John Lewis technician called me yesterday to ask for my sign in PIN for the

He was just hopeing to grab your credit/debit card when you come back as you probably use the same number since you were silly enough to give it to him.


Some people should not be allowed near a computer. Maybe get an apple device.