Ryanair System Error

Jane104

Has anyone ever had a problem booking with Ryanair where it jumps dates?
And no, I wouldn't choose to travel Ryanair, but in this instance there was no other choice.
My husband needed to travel urgently to visit his mum who is terminally ill.
He was looking to fly out and return two days later and used a bar chart on Ryanair's website to see available flights and what was suitable. He was only looking at one week.
He booked a flight out for 19th Nov and a return flight for 21st Nov 2018 - or so he thought.
When he tried to check in online the next day it said check in for the return flight wasn't available, and he then realised the return flight was for 20th Feb 2019! How is that possible when he was only looking at one week in November?
By the time he noticed, the return flight he wanted had gone up in price, plus there was a £35 fee to change the flight. A total difference of nearly £110 we can't really afford.

Trying to complain to Ryanair is nigh on impossible, we keep getting sent round in circles, with a reply saying they needed more information - all of which was in the original complaint - then automated replies, forms that don't cover the subject etc etc
It's their mistake and not his, he selected 21st November. Even if he'd noticed in the confirmation he would still have needed to rebook.

Caz3121

what does the confirmation show? - if this was the wrong date it could have been resolved with Ryanair within 24 hours of booking for just the difference in the 2 fares (a fare for Feb will be cheaper than a flight the same week as booking)

phatbear

Jane104 wrote: »

It's their mistake and not his

Yeah right!

leylandsunaddict

If Ryanair website did this there would be thousands of complaints and the media would be having a field day.

You select your travel dates and then they display the flights for 5 days, with your selected dates being the middle of those. It sounds like maybe a mistake was made when initially inputting the return date. The dates are clearly displayed several times before you confirm, and the confirmation would have shown the dates booked. If the confirmation was wrong it would only have been a matter of ringing Ryanair and they'd have changed it for only the difference in flight cost. Surely he noticed the price was different, if nothing else?

It sounds like no one bothered to check either which is very lax, and makes me wonder how careful the person booking was.

mattyprice4004

I've booked with them twice in the last week, I think the mistake was made closer to home. Both of the bookings I did (and the other people in the group booked their own) went without issue.
Sorry to hear about his Mum, though.

jpsartre

Jane104 wrote: »

Has anyone ever had a problem booking with Ryanair where it jumps dates?

No, never. And I must have booked close to a hundred flights with them over the last 15 years.

Smevchenko

This may unfortunately be user error rather than one from Ryanair, but having very valid reasons to complain to them over the handling of a booking earlier this year, I will do my best to avoid travelling with them again.

I may be naive, but a company willing to work with a customer to sort out any problems rather than just wash their hands of the issue and hide behind T's and C's would be nice...... that way, you may get some repeat business in the future!

brianposter

The modern Ryanair website is actually pretty crap and can produce all sorts of stupid and unpredicable results if your internet connection is not perfect, although as far as I am aware the problems can be avoided by checking everything very carefully.
The unpredicability of the errors makes it very difficult to claim against Ryanair, but I am quite happy to be quoted as to the inadequacy of the website - it is something that I have been pointing out for years.

Jane104

phatbear wrote: »

Yeah right!

If I genuinely thought it was his mistake I wouldn't be posting on here.
Even when we were trying to change the flight it wouldn't let us enter the correct date. Every time you entered a date it skipped to dates in either March 2019 or October 2019. The only way I could get to the correct date was to select the date it jumped to and then literally scroll back nearly six months to November. What kind of system is that?
He was a bit panicked and upset, maybe that's why he didn't notice the confirmation was wrong at the time, and it was more than 24hrs later when he did notice; but when he made the original booking he was only looking at one week in November.

brianposter

Can you reproduce (approximately) the problem and print off the screens ?

Jane104

brianposter wrote: »

Can you reproduce (approximately) the problem and print off the screens ?

I don't know how you recreate something that's random

I see Ryanair are potentially charging folk after their system changed passengers surnames!

Fantastic system!!