Wi-Fi calling

blinko

Hi has anyone had this issue before ok I bought my phone and the Wi-Fi calling was not activated on it so I phoned up my network and they said go and speak to Samsung so I went and spoke to Samsung they said I should speak to the network to send out a firmware update the network now said that they can't send it out because I didn't buy the phone from them.

Notably I'm on 3 has anybody else had this experience? Or even with another provider

JJ_Egan

Samsung are correct networks send updates .
Network are correct .


Samsung Kies and later version are what you can use to update .

BarGin

Find the latest H3G firmware for your phone here: https://www.sammobile.com/firmwares/ and use Kies to install it. Google for instructions.

JJ_Egan

+ updato.com and samsung-updates.com

blinko

Does it invalidate my warranty or cause problems if I do this method

Just to confirm I have the latest software already downloaded over the air from 3

JJ_Egan

What is the latest ??
If you look on sammobile it will show last firmware for 3 .


Not sure about wifi calling that will depend upon what model .

alanjones60

My s7 now has wifi calling after last update. Im on three,and didnt buy it from three

blinko

Hi Aaron just interesting to know I have S7 and S9 and they both have Wi-Fi calling with three but now I bought an S9 plus and they don't have it with three.

The Bazaar thing is is that I phoned up Samsung and they were adamant that it should be available on three for the S9 plus and then I even got Samsung to call three to do it and as above 3 turn around said well because I didn't buy the phone from them that they couldn't do it so now I have to put in a complaint to three I want something writing if not I'm going to go to the ombudsman

its_all_over

blinko wrote: »

Hi has anyone had this issue before ok I bought my phone and the Wi-Fi calling was not activated on it so I phoned up my network and they said go and speak to Samsung so I went and spoke to Samsung they said I should speak to the network to send out a firmware update the network now said that they can't send it out because I didn't buy the phone from them.

Notably I'm on 3 has anybody else had this experience? Or even with another provider

I remember that at some stage Three changed the way Wi-Fi calling activates and you have to have almost no signal before it will activate now.

Someone gave a suggestion that to check if Wi-Fi calling is active put the phone in airplane mode and then switch the Wi-Fi back on and see if it will show then.

If your phone has the Three firmware on it and is a model on the list of phones Three say are compatible then it is automatic as soon as you turn the Wi-Fi calling option on in the phone settings menu.

victor2

The "Three inTouch" app works on most Android smartphones AFAIK. We have a poor 3 signal at home and a Motorola G4 makes and receives calls over our WiFi.

blinko

That's a good points regarding it being available on the current model although the odd thing is that I have the option on my S9 but not my S9 Plus.

To clarify I'm talking about using the hardware version of Wi-Fi calling and not the intouch app which dies actually provide Wi-Fi calling

Yep you are correct you put the phone into flight mode and then turn on Wi-Fi and you should get it off handset the top next to the aeroplane

The phone was originally an EE handset but I bought it second-hand and got unlocked