PPI Team

Mrsb7465

They are saying that we have to pay them 39% plus vat for a ppi claim they did for us earlier this year, however neither me or my hubby can remember seeing this figure anywhere in their paperwork (I’m pretty good at checking stuff like that out).
They have also sent us messages saying we will reduce your amount payable if you pay today /sending it to debt collectors/sending it to court.

Is there anything I can do to find out what we did sign up for and if we did sign up for that stupidly high rate slap on the hand and start paying it ? :A

Also does anyone have contact details for them as they only give us a phone number and due to hubbys job he can’t do calls
Email be preferable

[Deleted User]

Ask them for a copy of the terms you agreed to.

Mrsb7465

Does anyone have an email contact for them ?

-taff

What company is it?

Nasqueron

-taff wrote: »

What company is it?

Guessing PPI Team given the subject but their website doesn't work at the moment and the cached bits on google won't show


OP - assuming it's "The PPI Team" then write a letter asking them, their address seems to be



Adamson House, Pomona Strand, Stretford, Manchester M16 0TT


That said if you signed up to use them you agreed to their fees

hamiltonh20

I have just had the same experience where the PPI team quoted 20% + VAT but then sent a settlement invoice of 39% + VAT.

I looked back and found the email where they had quoted me but since the website has been seemingly down for months, not much from their side.

What I did find however was that there was interim government legislation passed in July 2018 which capped the fees at 20% + VAT and when I wrote and made this point they immediately re-submitted the invoice showing the correct amount. See the Logician website - I cannot include their URL as links are unavailable to new users, but this is UK law so shouldn't be hard to find confirmation of.

All PPI companies should now be registered and regulated by the FCA so they also have some complaint guidelines.

GraBaBargain

Hi, Can anyone tell me if I started to reclaim today by contacting the banks and other institutions directly, if I still have time before the August 29th deadline or should I go through a broker?

regards
Adrian

The_squirrell

GraBaBargain wrote: »

Hi, Can anyone tell me if I started to reclaim today by contacting the banks and other institutions directly, if I still have time before the August 29th deadline or should I go through a broker?

regards
Adrian

Of course you still have time, as long as any enquiry is received by the bank by 29th August, they will investigate it. There is ABSOLUTELY NO NEED to use a Claims Management Company for many many reasons!

GraBaBargain

The_squirrell wrote: »

Of course you still have time, as long as any enquiry is received by the bank by 29th August, they will investigate it. There is ABSOLUTELY NO NEED to use a Claims Management Company for many many reasons!

Thank you for this but I just realised I've used the Plevin route (using resolver tool) to claim for PPI. However, I noticed the email I sent the other day through resolver, states that it was for Commission only claim, although in the description I've put about claiming for all PPI payments. I haven't claimed before.

Was this wrong and should I have not used the Plevin route for a first time PPI claim?

[Deleted User]

GraBaBargain wrote: »

Was this wrong and should I have not used the Plevin route for a first time PPI claim?

You can complain about anything you want but, since Plevin only applies to rejected PPI complaints the sale of your PPI will be automatically investigated.

How could you make a complaint solely about Plevin?

Do you know for certain that undisclosed commission exceeded the 50% tipping point?

If not, your "complaint" was more of an enquiry...

GraBaBargain

Moneyineptitude wrote: »

You can complain about anything you want but, since Plevin only applies to rejected PPI complaints the sale of your PPI will be automatically investigated.

How could you make a complaint solely about Plevin?

Do you know for certain that undisclosed commission exceeded the 50% tipping point?

If not, your "complaint" was more of an enquiry...

Thanks. No I was more trying the scattergun approach as I know I'm short on time. I was hoping that would be the case, that they would have to investigate the PPI claim anyway.