Credit card - refusal to help

grocerjack

CakeCrusader wrote: »

There's no legal obligation on any bar to serve alcohol, and legally they have to refuse if they think that you're intoxicated. You made the decision to leave, you weren't forced out, there's absolutely no breach of contract here. You do have to pay for the room though, use of the bar isn't usually part of the hotel agreement unless it states so in your contract.

However it is still a perception. The staff upstairs did not think there was an issue, and we were told by them we could buy drinks downstairs and we could buy drinks to take to the room. Just a point of logic there really, you can buy drinks for the room, but not for drinking in a quiet area of the bar? And if one person refuses service, but another doesn't...where does the hotel stand then? I've torn them a new one on Tripadvisor and put the word out to my several thousand twitter followers not to stay there. It's not a lot but it's something that makes me feel better.

elsien

grocerjack wrote: »

I came on here for advice, not opinions from a troll minded idiot. Especially from someone who wasn't there and therefore did not witness the rude treatment we received.

And if you responded to the "so-called duty manager" in similar fashion it's not surprising you didn't get very far.

I'd chalk this one up to experience and let it go.

chattychappy

BoGoF wrote: »

Willing to bet the staff have not been referred for disciplinary action.

If the OP has evidence of this - ie something in writing - then that would be useful in supporting a claim that something was wrong with the service they received.

Paul_DNAP

As far as the room booking is concerned, I can't see how you could possibly think you are due a refund. You paid for a room, a room was provided for your use, but you chose not to use it. This was your decision and it is a completely separate issue from the hotel bar not providing more drinks to a wedding party, which is also completely within their rights.

newmover

MEM62 wrote: »

I might be miffed if I was on a roll and couldn't get a drink but humiliated? Really? I can't see why; particularly as she was not the only one refused service.

Probably because she was !!!!ed as a newt and everything was made in to a big drama.

But the chap does say none of them were 'badly' drunk, which would suggest they were already drunk, which is reason enough to refuse service.

Ergates

grocerjack wrote: »

However it is still a perception. The staff upstairs did not think there was an issue, and we were told by them we could buy drinks downstairs and we could buy drinks to take to the room. Just a point of logic there really, you can buy drinks for the room, but not for drinking in a quiet area of the bar? And if one person refuses service, but another doesn't...where does the hotel stand then?

The hotel stands on the point that regardless of what the "staff upstairs" said, the bar staff are not in any way ever obliged to sell you alcohol. The bar staff get final say in this and what the non-bar staff upstairs said is totally besides the point.

Free tip for the future: If/When bar staff refuse to tell you more alcohol, demanding to see the manager and trying to argue him/her down isn't going to work. Ever. Doing that is just confirming they made the right decision in the first place.

grocerjack wrote: »

I've torn them a new one on Tripadvisor and put the word out to my several thousand twitter followers not to stay there. It's not a lot but it's something that makes me feel better.

Go back and read that again. Do you realise how petty and self-important that makes you sound? "My several thousand twitter followers"? Seriously? Did you also yell "DO YOU KNOW WHO I AM?" at the bar staff?

onlyfoolsandparking

grocerjack wrote: »

However it is still a perception. The staff upstairs did not think there was an issue, and we were told by them we could buy drinks downstairs and we could buy drinks to take to the room. Just a point of logic there really, you can buy drinks for the room, but not for drinking in a quiet area of the bar? And if one person refuses service, but another doesn't...where does the hotel stand then? I've torn them a new one on Tripadvisor and put the word out to my several thousand twitter followers not to stay there. It's not a lot but it's something that makes me feel better.[/QUOTE]


How incredibly unfair to the Hotel and staff to write such a review,as if their job isn't hard enough dealing with general public!! And before you quite rightly say 'You weren't there' writing a nasty review to make yourself feel better displays to me that the Hotel staff really had a lot to put up with on the night in question. Live and let live!

bris

Seriously, this is a real thread?


Drunk people being refused drink because the bar was closed, I've heard it all now.


They have the right to close the bar and the right to refuse to sell to people the believe have had to much, in fact isn't that pretty much encouraged or even the legal thing to do?


You have no claim, the CC knows this so it isn't a refusal to help, it's just not a breach of contract so there is no help they can give.

redux

The time to conduct the dispute about not paying for the room was before leaving the hotel. (We've been so mistreated we want to check out right now).

Even then it might not succeed, as they could hardly relet the room that late, but that's a hypothetical and irrelevant matter now.

This subject really isn't anything to do with credit cards, but if you insist upon arguing the point as above, you don't actually need to as you already have the right to ask at any time to close your account.

grocerjack

chattychappy wrote: »

If the OP has evidence of this - ie something in writing - then that would be useful in supporting a claim that something was wrong with the service they received.

We did get something in writing, and I had asked the proper hotel manager (who was very apologetic) to waive the room fee.