Outfox The Market Direct Debit changes

beardiedog

Domingo wrote: »

{Edited by Forum Team}

And he gets posts deleted that he doesn't like.

Scatty

beardiedog wrote: »

And he gets posts deleted that he doesn't like.

Yes! He had one of mine deleted. He's not even a customer, I believe.......

Anthorn

beardiedog wrote: »

And he gets posts deleted that he doesn't like.

Are you confusing me with Outfox doing that on Trustpilot?

beardiedog

Anthorn wrote: »

Are you confusing me with Outfox doing that on Trustpilot?

No, certainly not.

Anthorn

Looks like certain people posting in this thread have lost the plot. Time to close this thread I think. Moderator?

swindiff

Or you could just stop posting in it?

Domingo

swindiff wrote: »

Or you could just stop posting in it?

Lol, damn straight. He’s had my post removed as well, this is just laughable now. Funny how a large group of people think/say one thing and one person constantly finds themselves grinding against the majority. I wonder who’s at fault there? Oh that’s a tough one that is :think:

thriftytracey

I had an email from Outfox the Market to say they are reducing my Direct Debit from 21 February, so they have taken another huge payment this month. I am massively in credit. This is emptying our bank account and means I am having to top it up from other sources. As soon as I have sent my new reading on 11th February and they have recalculated the figures I am asking for a significant credit refund.


They have caused so much unnecessary anxiety for many of their customers. I don't suppose they feel any guilt though. It was a business model they tried that did not work.

Ceolred

thriftytracey wrote: »

I had an email from Outfox the Market to say they are reducing my Direct Debit from 21 February, so they have taken another huge payment this month. I am massively in credit. This is emptying our bank account and means I am having to top it up from other sources. As soon as I have sent my new reading on 11th February and they have recalculated the figures I am asking for a significant credit refund.


They have caused so much unnecessary anxiety for many of their customers. I don't suppose they feel any guilt though. It was a business model they tried that did not work.

Have you tried live chat. Fiona helped me and I got my direct debit halved and I got half my credit refunded through my direct debit into my bank account. I know other people who have been helped through live chat too.

Steve456

Ceolred wrote: »

. . . . . .and I got half my credit refunded through my direct debit into my bank account.. . . . . .

Just to point out for others that they don't refund through the Direct Debit.

It is a simple bank transfer. People often make the mistake of thinking that they should leave the Direct Debit Mandate active in order to receive a refund (I was one who used to think that was the case).

You do not need an active DD to receive a refund.