Royal Mail £8 Internal Post Handling Fee scam?

consumerwarrior_2

pmduk wrote: »

Surely if people buy goods from overseas without making arrangements to pay for any customs, duties and/or taxes involved it's a bit rich of them to accuse other people of scamming. One can only assume they were hoping not to pay these charges.

You have misunderstood the contention. Nobody has complained about paying import duties such as VAT and excise. They're complaining about RM or Parcelforce charging excessive amounts to do it on their behalf when they have already paid for shipping (free or otherwise). RM charging £8 'admin' for paying £4 worth of import duties and holding the item hostage is basically a demand for ransom. They should send an invoice for £4 to the customer and wait until its paid before releasing the item.

consumerwarrior_2

Tarostar wrote: »

I called their complaints department and was met by a very unsympathetic representative.

Theres no point in complaining to them. Just use the AsHappyAs method and get your money back after paying it.

custardy

consumerwarrior wrote: »

You have misunderstood the contention. Nobody has complained about paying import duties such as VAT and excise. They're complaining about RM or Parcelforce charging excessive amounts to do it on their behalf when they have already paid for shipping (free or otherwise). RM charging £8 'admin' for paying £4 worth of import duties and holding the item hostage is basically a demand for ransom. They should send an invoice for £4 to the customer and wait until its paid before releasing the item.

Who is 'they'?

marliepanda

consumerwarrior wrote: »

You have misunderstood the contention. Nobody has complained about paying import duties such as VAT and excise. They're complaining about RM or Parcelforce charging excessive amounts to do it on their behalf when they have already paid for shipping (free or otherwise). RM charging £8 'admin' for paying £4 worth of import duties and holding the item hostage is basically a demand for ransom. They should send an invoice for £4 to the customer and wait until its paid before releasing the item.

So, who pays for the admin to produce the letter, and the postage to send it out? Who pays the overheads for the offices and the printers and the computers than run the service.

Who pays the person who arranges payments to be made on customers behalf?

Or do you think all these processes just happen for free?

Andy_L

marliepanda wrote: »

So, who pays for the admin to produce the letter, and the postage to send it out? Who pays the overheads for the offices and the printers and the computers than run the service.

Who pays the person who arranges payments to be made on customers behalf?

Or do you think all these processes just happen for free?

Is the correct answer "somebody other than me"

Keep_pedalling

You are lucky it was RM, some other carriers charge a lot more.

Importing stuff involves costs, if you fail to factor that in before ordering more fool you.

custardy

Keep_pedalling wrote: »

You are lucky it was RM, some other carriers charge a lot more.

Importing stuff involves costs, if you fail to factor that in before ordering more fool you.

This thread is 11 years old. Rms fee has been static throughout.
Must be due and increase in time for all the brexit import fees

pmduk

consumerwarrior wrote: »

You have misunderstood the contention. Nobody has complained about paying import duties such as VAT and excise. They're complaining about RM or Parcelforce charging excessive amounts to do it on their behalf when they have already paid for shipping (free or otherwise). RM charging £8 'admin' for paying £4 worth of import duties and holding the item hostage is basically a demand for ransom. They should send an invoice for £4 to the customer and wait until its paid before releasing the item.

You haven't got a clue how much it costs to administer these sums. Why should the rest of us subsidise these transactions?

Nataly17

2nd time when i get this ridiculous ransom request from Royal Fail (I've got a card which demands £11.01, from those £8 solely for RM benefit).

And this will be the last one.

After previous time I decided to avoid anything with RM as a carrier and was diligently following this rule. Because more decent carriers (e.g. DHL) don't require that much and don't need this process of printing the cards and bringing them personally. You just get a link via email and pay online. Either RM has severely outdated&expensive processes (not my problem) or RM make money that way (not to be supported).

This time, unfortunately, another vendor used Royal Fail as a local vendor.

So since that moment I won't buy ANYTHING abroad which won't be delivered by a more decent carrier from one point to another. Yes DHL is more expensive, but they ship fast, they insure your package, you have a decent tracking. At least with the decent carrier you pay for the service and not for i-don't-know-what!

And "if you are so greedy, go to the Customs yourself" is NOT a justification. Carrier gets money for delivering stuff door to door. So it's carrier duty to have decent processes, not to make the customer face the dilemma of "maybe this stuff should be just shipped back because the whole idea of paying that much for HANDLING is ridiculous"

Rainbowgirl84

Nataly17 wrote: »

2nd time when i get this ridiculous ransom request from Royal Fail (I've got a card which demands £11.01, from those £8 solely for RM benefit).

And this will be the last one.

After previous time I decided to avoid anything with RM as a carrier and was diligently following this rule. Because more decent carriers (e.g. DHL) don't require that much and don't need this process of printing the cards and bringing them personally. You just get a link via email and pay online. Either RM has severely outdated&expensive processes (not my problem) or RM make money that way (not to be supported).

This time, unfortunately, another vendor used Royal Fail as a local vendor.

So since that moment I won't buy ANYTHING abroad which won't be delivered by a more decent carrier from one point to another. Yes DHL is more expensive, but they ship fast, they insure your package, you have a decent tracking. At least with the decent carrier you pay for the service and not for i-don't-know-what!

And "if you are so greedy, go to the Customs yourself" is NOT a justification. Carrier gets money for delivering stuff door to door. So it's carrier duty to have decent processes, not to make the customer face the dilemma of "maybe this stuff should be just shipped back because the whole idea of paying that much for HANDLING is ridiculous"

Any chance you can make the above coherent?