Accident in shop

System

I suppose you're all perfect parents. She was walking next to me, hardly out of control. I had a newborn on me in a sling so couldn't react quickly to stop her falling over. Gosh so much unpleasantness. I'm Not after money, as I said I wanted to know what to expect and what happens next.

Undervalued

EastEmerald wrote: »

Hello, sorry if this is the wrong board for this post.

Without giving too much detail, my child fell over in a well known supermarket and landed on a metal trolley type thing used for moving large items, which had been left in an aisle. She bruised her cheek and was very upset. The store manager admitted a staff member had left it there because they had to go on the tills because it was busy. He wrote this on the accident log. It was sent off to head office with CCTV of what happened. It wasn't handled well, with my toddler screaming and the manager not once apologising or showing any sort of empathy.

Their solicitors have now been in touch saying they are investigating what happened and saying we can get legal advice for compensation etc. I have no idea what to do. They said they have a deadline of 90 days to investigate. What is likely to happen? I don't want to go to court, we were just really angry at their negligence! If it had been an inch higher my daughter could have lost an eye.

Any ideas on what steps to take or shall we just wait to hear what happens?

Thank you

He will, quite rightly, have been trained not to say anything that could be an admission of liability.

I have to say I agree with the majority of comments above. Get over it, accept that accident happen.

Could have lost an eye? Yes, potentially any fall in any environment where there are objects about (such as the items on display in the shop!!) could lead to somebody "losing an eye". But the vast majority don't or most of us would be blind!

You child was of course being fully and properly supervised whilst on somebody else's property?

Ultimately we all end up paying for people claiming compensation for trivial incidents like this.

Move on!

marliepanda

EastEmerald wrote: »

I suppose you're all perfect parents. She was walking next to me, hardly out of control. I had a newborn on me in a sling so couldn't react quickly to stop her falling over. Gosh so much unpleasantness. I'm Not after money, as I said I wanted to know what to expect and what happens next.

No one is trying to call you a bad mother, but you seen to want to blame the shop and say they are unsafe and hazardous because of an incredibly minor incident.

What to expect? Nothing. The shop has to be negligent. Leaving an item in clear view is not negligent. She did not trip over it, nor did she slip on a wet floor (which even then would not be negligent unless the shop knew about it and ignored it) The child does not have a life changing injury.

The shop does not owe you an apology, and the shop does not owe you any money. Maybe sue her shoe manufacturers if they don't give her enough grip.

What happens next? you get on with your life!

Undervalued

EastEmerald wrote: »

I suppose you're all perfect parents. She was walking next to me, hardly out of control. I had a newborn on me in a sling so couldn't react quickly to stop her falling over. Gosh so much unpleasantness. I'm Not after money, as I said I wanted to know what to expect and what happens next.

Well then, just tell them that and move on! That way, noting "will happen next" and you won't have to worry about what to expect.

powerful_Rogue

EastEmerald wrote: »

I suppose you're all perfect parents. She was walking next to me, hardly out of control. I had a newborn on me in a sling so couldn't react quickly to stop her falling over. Gosh so much unpleasantness. I'm Not after money, as I said I wanted to know what to expect and what happens next.

I'd know that if the floor was slippery as you stated I would hold my childs hand to help prevent them from slipping over.

[Deleted User]

EastEmerald wrote: »

I'm Not after money,

So let the whole matter drop then.

You could complain to the shop about the Manager's attitude, but that would more than likely result in a gift voucher which you say you don't want.

If you child was screaming, don't you think that might have further stressed the Manager who had to make sure your accident was logged correctly and accurately?

There are no "unpleasant" responses to your thread that I can see, merely an overwhelming majority who disagree with your point-of-view.

System

Fair enough.

I won't bother reading any more as I've been wrongly judged and obviously haven't been clear enough with my question. I don't want money! I'm worried about court etc, I don't know what common procedure is.

Never mind, I'll just wait. Have a nice day all.

powerful_Rogue

EastEmerald wrote: »

Fair enough.

I won't bother reading any more as I've been wrongly judged and obviously haven't been clear enough with my question. I don't want money! I'm worried about court etc, I don't know what common procedure is.

Never mind, I'll just wait. Have a nice day all.

You only go to court if you make a claim and they disagree. (Which i'm sure they would based on what you said and the CCTV) If do make a claim and it goes to court, expect to receive exactly the same kind of questions.


If you want to do the sensible and logical thing - Do nothing.

[Deleted User]

EastEmerald wrote: »

I've been wrongly judged

No you truly haven't.

EastEmerald wrote: »

obviously haven't been clear enough with my question. I don't want money! I'm worried about court etc, I don't know what common procedure is.

If you continue to pursue this you will have to attend court.

You say you don't want to do this.

So simply tell the solicitors that you wish to drop the matter..

EastEmerald wrote: »

I won't bother reading any more

Of course you will

marliepanda

Tell them 'thanks for your concern, but my child is alive and well, and in hindsight I realise I have overreacted to this minor incident, goodbye'

And then get on with your life, no court, no worry...