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Which SIM

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24

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  • mersey
    mersey Posts: 1,298 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    That’s a great deal.My new deal started today 1.5 gig unlimited mins and texts £5 a month.Great customer service and uk based,hard to believe it is part of bt.(Run as a separate business).
  • Susan1942
    Susan1942 Posts: 1,460 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I just noticed that when I was on the phone to them I had their web page open and it told me the year it was started Sheffield based Floated cant remember the year now and BT Parent co.
    I was paying £9 50 for 500 mg unlimited mins and texts Was £7 50 but went up when the 12 month contracted ended
    They offered as I say 500 mg plus 500 mins and unlimited texts
    I will never use all that Data but at £6 it is a great deal She just said I can offer you double the data for £6 instead of 1.5 GB for £6 50 So all in all I am very happy. Enjoy your new deal ! Sue
  • oldagetraveller
    oldagetraveller Posts: 3,653 Forumite
    edited 1 November 2018 at 11:31AM
    "Great customer service"
    Really? Not in my experience.
    Ridiculous waits on the phone, chat never available, absolutely no communication regarding orders etc..
    I ordered a mobile package and, other than them taking payment, heard absolutely nothing confirming the order, sim despatch, Ts and Cs etc., which are all supposed to be sent via e-mail.
    Try and cancel, I've had to resort to sending a form by post to ensure it is done.
  • Susan1942
    Susan1942 Posts: 1,460 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I will wait and see what happens. Told I should get the Sim on Saturday and that I should be up and running by Monday In the meantime I am still with 02 The price has gone up since the 3rd October as the 12 month contract finished on the 3rd October.
    Thanks anyway I will take notice of what you said It is only a 30 day rolling contract. i do have 14 days cool off period.
    Sue
  • asset2004 wrote: »
    Just wondered how did you manage that? I can't see a £5/month option on their website.
    TIA

    ETA found it at £6.50 on their website, but £5 back through TCB.

    We have Plusnet broadband but I have been on the £5 package for a year.
  • Susan1942 wrote: »
    I had a deal which gave me 500mg.....the best they can offer is 500mg
    That deal sounds very lightweight :)
  • Susan1942
    Susan1942 Posts: 1,460 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Which is why I wanted to change it. While I might not use it all I was very careful to keep the Data switched when I was at home. I was using the wifi.
    I now have got 3GB and unlimited minutes and texts for £6 The £6 deal is not showing on their web site The deal I thought I would having was for 1.5GB with unlimited minutes and texts.
    The girl said that the double GB was not on the web site but she could offer me this package. I will wait and see how it all goes when the switch happens.
    Sue
  • mersey
    mersey Posts: 1,298 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I think you will be fine,there are always a small number of people who have problems however good the company is.
  • Susan1942
    Susan1942 Posts: 1,460 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Thanks Mercey
  • Susan1942
    Susan1942 Posts: 1,460 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I have just received a text from.Plus Net I forming me that my account has been processed and will be live in 24hrs so all good so far Sue
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