Second hand car problem dealer not responding

motorguy

Russywhite wrote: »

It's the front left bearing and the rumbling is getting worse when we turn left then better when we turn right.

I'm no mechanic so I have to trust someone, we have used the local garage for years so we have no reason to not trust them.

It appears from your comments that as I'm a consumer your mistrust is with me, I thought the law was to protect consumers and it was up to the seller to prove that these issues were not there when you purchased the vehicle, for the first six months.

The biggest annoyance is the the selling garage cannot be bothered to make contact and it's not me being a repeat customer it's anyone else using them going forward.

In the end I will get it repaired and sink the costs then I'll be sure to plaster their name anywhere I feel like as a bad garage and someone not to trust.

As a consumer that is my right.

OK - was it rumbling when you bought the car? And if it was then why didnt you get it sorted by the dealer after your test drive but before you bought it? If it wasnt, then theres his and your proof that it wasnt present at the time of sale.

Lets not forget that its up to him to prove "faults werent present". A rumbling wheel bearing is highly likely to be wear and tear, not a fault

And what would your bad mouthing be?

• "does stand over wear and tear issues"?
• "directed me to the warranty company for a fault"?
• "didnt engage with me when i had a moan"?

motorguy

Russywhite wrote: »

the garage I took it into said the bearing could seize and the engine mounting is border line dangerous is a bit of an issue.

Bingo! Theres your scare-mongering!

• Odds of a wheel bearing seizing - practically nil.
• Odds of an engine mount being border line "dangerous" - almost laughable.

motorguy

The big problem these days is that people expect perfection in a used car. I used to budget 10% / £500 spend on a car after i bought it to sort out niggles.

These days even a wheel bearing or a rattle seems to throw people into an outrage and demand their "rights" (as they conveniently interpret them) are enforced.

And then you get the "my mechanic says..." calls.

So glad to be no longer motor trading....

Russywhite

It's a 2009 Vauxhall Antara with 60k on the clock. It's good to get the different opinions and I'll chalk it down to experience.

When we bought it there was some noise but we put it down to road noise, guess I've learnt the hard way regarding that.

Referring firing off a complaint, I had spoken to the garage all the way through this without any kind of acknowledgement from them apart from the first contact saying after it had a problem driving home and then saying they would pass my information on to their complaints team, nothing else.

In hindsight when it had an issue on the way home from the garage I should have taken it back then instead of being fobbed of by them washing their hands by saying if it does it again contact the warranty company.

sevenhills

Russywhite wrote: »

It's the front left bearing and the rumbling is getting worse when we turn left then better when we turn right.

It does not sound like a wheel bearing fault to me, I am not a mechanic, what do others think?

Jonesya

Russywhite wrote: »

It's a 2009 Vauxhall Antara with 60k on the clock. It's good to get the different opinions and I'll chalk it down to experience.

Trouble is that at 9 years old a car will have various bits which have deteriorated and likely to start failing because they are approaching the end of their life.

Personally I'd either spend more and buy something at 3/4/5 years with a bit of manufacturers warranty left to resolve any issues, or if buying older then buy something very cheap on the basis it might need repairing.

motorguy

sevenhills wrote: »

It does not sound like a wheel bearing fault to me, I am not a mechanic, what do others think?

Sounds exactly like a wheel bearing to me (and diagnosed by their mechanic too.)

AdrianC

sevenhills wrote: »

It does not sound like a wheel bearing fault to me, I am not a mechanic, what do others think?

Gerroff... Sounds like classic front wheel bearing to me. Just like the one I had a few months back. Quiet at the start of a 300+ mile round trip, bloody deafening at the end. It was a month or two before I got round to doing it, and about another 1,500 miles or more. Zero play in it, just loud.


At 60k, absolutely to be expected.

sevenhills

AdrianC wrote: »

Gerroff... Sounds like classic front wheel bearing to me. Just like the one I had a few months back. Quiet at the start of a 300+ mile round trip, bloody deafening at the end. It was a month or two before I got round to doing it, and about another 1,500 miles or more. Zero play in it, just loud.

The noise a wheel bearing makes starts out quietly, though the longer it's left, the louder it becomes. It's best described as a whirring, droning sound in the distance when the car is on the move and the faster you drive the louder it should become.


Not really around corners.

motorguy

sevenhills wrote: »

The noise a wheel bearing makes starts out quietly, though the longer it's left, the louder it becomes. It's best described as a whirring, droning sound in the distance when the car is on the move and the faster you drive the louder it should become.


Not really around corners.

Sorry, but you're not correct. A wheel bearing can - in fact usually does - vary in noise based on the movement left to right of the car. Quite logical really when you think about it as pressure / stress is put on the bearing or relieved off the bearing with weight transfer / change of direction.

Wheel bearing noise can often be worse at low speeds and not be quite as noticable at speed also.

To me the fact that it varies depending on the direction of the wheels is a big tell that it IS a wheel bearing.

And lets not forget - the O/Ps mechanic has told them its a wheel bearing also.