Claims company or go solo?

BadBadger

Hi all,

Just looking for some general advice on a recent PPI claim that I've submitted via The Claims Guys. They've contacted me to advise that they've found PPI on an old Egg loan that I took out in 2004 (or Egg card of similar timeframe - awaiting confirmation) and are sending me the Lenders Questionnaire soon.

My question is - now that I know I had mis-sold PPI on that product, its there anything stopping me from ditching TCG and going solo to avoid losing a cut of the payout? If the answer is 'No, go solo' does anyone have any tips on making sure I have the best chance of this paying out without TCG?

Cheers
Dave

Nasqueron

If you have signed a contract with TCG they will either make you do the claim through them or charge you a fee

If it was a search only and no contract was signed yes you can go direct

Please note, HAVING PPI doesn't mean you were miss-sold it, it doesn't work like that. You complain it was miss-sold and present your evidence why you feel this was the case and see what they say

The best chance is to be honest, send your evidence and see what they say, at best the CMC simply post off your complaint, at worst they harm your case by filling your complaint with a pack of lies

BadBadger

Thanks for the advice.

What other evidence can I present other than the fact that I specifically said I didn't want PPI and that it's clearly been added without my knowledge?

As I'm sure you can appreciate, we're talking 15 years ago here so paperwork etc is scarce.

DG

[Deleted User]

BadBadger wrote: »

it's clearly been added without my knowledge

Frankly, that's a rubbish complaint for which neither you nor the Bank will be able to find evidence. For loans the PPI would have been on your signed Agreement, so if you didn't know you had it you've simply forgotten. If you told them you didn't want PPI, then why did you sign the Agreement with PPI attached?

It's a myth (sponsored by Claim Companies like the one you are currently engaged with) that PPI was routinely added without the knowledge and permission of the customer.


You need to concentrate on finding valid and (preferably) verifiable complaint reasons to be sure of a refund.

Nasqueron

BadBadger wrote: »

Thanks for the advice.

What other evidence can I present other than the fact that I specifically said I didn't want PPI and that it's clearly been added without my knowledge?

As I'm sure you can appreciate, we're talking 15 years ago here so paperwork etc is scarce.

DG

You can say you didn't want it but why did you sign the paperwork agreeing to take it out? With Egg it was mostly online (some sales e.g. credit card done after the event on the phone) often with opt-in tick boxes so you'd agreed to it. To be blunt, you agreed to it in some form and have forgotten 15 years down the line, you can't prove either of your complaint reasons and evidence from the lender will show you did agree to it so you would be relying on a low value auto payout or getting lucky on another failing

-taff

Eg were either online or a form sent off. If you can't remember how you bought the loan, how can you remember you didn't want it specifically?

BadBadger

Because for every credit application I've ever submitted, I've specifically said 'I do not want payment protection insurance' - to imply that I've agreed to PPI and just forgotten is unfair and frankly not what I've asked for advice on in my OP. :mad:

Thanks
DG

Nearlyold

BadBadger wrote: »

Because for every credit application I've ever submitted, I've specifically said 'I do not want payment protection insurance' - to imply that I've agreed to PPI and just forgotten is unfair and frankly not what I've asked for advice on in my OP. :mad:

Thanks
DG

You asked for tips on getting the best chance of a payout, your complaint reason " it was added without my knowledge" does not achieve this. Do you have any other reasons regrading suitablity etc as to why PPI was not appropriate for you for you.

BadBadger

Hi, @Nearlyold

I appreciate that might be the case but some of the responses went beyond 'that's not a great reason' to 'you agreed to it and forgot because you're an idiot'. I'm looking for advice and reassurance, not accusations.

In terms of other reasons why PPI wasn't suitable - I have no idea, I guess that's what I was asking in my second question. Are there a list of common reasons that PPI is mis-sold that I could compare to my own circumstances for example?

Thanks
Dave

-taff

how were you sold this loan? Did you apply through the post, or via the internet?

[Deleted User]

BadBadger wrote: »

for every credit application I've ever submitted, I've specifically said 'I do not want payment protection insurance' - to imply that I've agreed to PPI and just forgotten is unfair and frankly not what I've asked for advice on in my OP. :mad:

It is the Bank, not us who you will have to convince.

The point is that you won't be able to provide any evidence that the insurance was somehow added and the Bank will point to the Agreement you signed which will have included PPI.

If you are saying you haven't forgotten signing the Agreement, then the only other alternative is that you didn't read what you signed.

Look for better complaint reasons if you want a refund.