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Charged £10 for data I have not ordered!!!

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Comments

  • pmduk
    pmduk Posts: 10,655 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Make a formal complaint and ask Sky to substantiate precisely the method of purchase ie the IP address etc.
  • I did ask them that but they replied that they could only do that with a crime number so I would have had to report to the police and then get a crime number.
  • pmduk
    pmduk Posts: 10,655 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Once you've made the complaint you won't be dealing with a first-line rep fobbing you off with comments like that.
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