Does caller display now have to be free?

littleboo

roddydogs wrote: »

Did you read post 5?, it should be enabled requested or not, Virgin confirmed this.

OFCOM's statement says "we have decided to ban providers from charging for caller display facilities". That's not the same as saying it will automatically be enabled for everyone.

Ian011

I'll go by what it says in Ofcom's General Conditions of Entitlement as amended 1 October 2018
https://www.ofcom.org.uk/phones-telecoms-and-internet/information-for-industry/telecoms-competition-regulation/general-conditions-of-entitlement

MothballsWallet

pmduk wrote: »

Sounds like some of their CSRs fail to read their daily briefings (or whatever they're called in Skyworld)

"Indoctrination papers"?

billn

I had Caller ID activated with Virgin today via online chat. I confirmed that it was now free but about 4 hours after the chat I recieved an email thanking me for changing my package and it would be an extra £4 a month:eek:
I will be ringing them on Monday.

iniltous

AndyPK wrote: »

you would think openreach would just enable this for everyone !

Not their job I guess

Why would OR who are responsible for the 'wires' between the exchange and the consumers property be able to 'enable this for everyone' ?...Sky and TT for example have their own 'exchanges' and CLI is a facility that they add or remove for their customers, OR have no way of altering the settings Sky and TT have for each individual customer at 'exchange' level, and CLI certainly isn't an OR product that service providers get from OR....even when it comes to BT , CLI isn't something OR are responsible for but BT Consumer using WLR3 ( BT Wholesale/TSO), so in short no it's not OR's job, it's nothing to do with them either

[Deleted User]

billn wrote: »

I had Caller ID activated with Virgin today via online chat. I confirmed that it was now free but about 4 hours after the chat I recieved an email thanking me for changing my package and it would be an extra £4 a month:eek:
I will be ringing them on Monday.

Might just be an automated bill, I've had similar from Sky previously. Can you check your future bills with Virgin?

billn

Colin_Maybe wrote: »

Might just be an automated bill, I've had similar from Sky previously. Can you check your future bills with Virgin?

I have looked at my contract from July and the new one sent and it is £4 more, I think they have applied the price increase from August that had not been applied before. Will still ring them tomorrow and see what they have to say.