Does caller display now have to be free?

gwapenut

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/rule-changes-to-protect-consumers-and-aid-enforcement

But I phoned NowBroadband today and was told emphatically that it is still £1 per month and that it doesn't have to be free.

Mister_G

It certainly does.

I suggest that you report them to Ofcom.

[Deleted User]

Just been trying to find what PlusNet say, but as per usual, I can find my way through their arcane, labyrinthine website.

Inner_Zone

This may help:


https://www.ispreview.co.uk/index.php/2017/09/ofcom-toughens-uk-consumer-protection-rules-phone-broadband-isps.html


I resigned to PN in August caller display has been free since then, was chargeable a few years ago when I was last with them.

judexx

I'm with Virgin Media and a few days ago the phone suddenly started showing caller-id. Didn't know anything about these changes, so it was a pleasant surprise :T

[Deleted User]

Inner_Zone wrote: »

This may help:


https://www.ispreview.co.uk/index.php/2017/09/ofcom-toughens-uk-consumer-protection-rules-phone-broadband-isps.html

Don't you think the link to Ofcom's own site and ruling in the OP was enough?

AndyPK

NowTV customers could moan here:

https://community.nowtv.com/t5/Account-and-Billing-Broadband/New-Ofcom-rules-to-better-protect-consumers-come-into-force-on-1/m-p/478349/highlight/false#M600

Ian011

Another rule in place since 1 October 2018 is that all telecoms providers must have ALL THREE of these methods for making a complaint:
- a telephone number (which must start 01, 02, 03 or 080),
- a postal address, AND
- an email address or website contact form.

https://forums.moneysavingexpert.com/discussion/5902954/new-ofcom-rules-for-telecoms-providers

Stephenmac

Why should the telephone company profit from you being hounded. This lot want to be ashamed. I will never subscribe to this Chanel. Shut the down. Shut them down.

Inner_Zone

Moneyineptitude wrote: »

Don't you think the link to Ofcom's own site and ruling in the OP was enough?

At least my post was helpful unlike yours!

oldagetraveller

Looks like BT have updated their website.


"How much does it cost? Caller Display is free for all of our customers."