Atlantic Gas and Electric - 'Free' month

saxonrosecliff

November should be my free month with Atlantic Gas and Electricity but they have taken the money out of my bank account as normal. Do I have to 'remind' them that it is my free month or will they refund it eventually?

teffers

I'd definately ring them - 0800 912 2291.

Not sure when ours is due but I think it's the 13th month maybe

Terrylw1

Maybe there needs to be a marker set against your account like other Suppliers with their duel fuel discounts. Maybe when they set you up, someone didn't add it?

So, worth a call.

mprice1988

Yeah just to confirm, call them up and we will add it manually.

realaledrinker

You'll get a refund to your bank account. But chase them up as in my experience it has always taken a phone call before they react. Alternatively, e-mail them - they are pretty good at responding within a couple of days.

customerservice@atlanticeg.co.uk

techmob

sorry for sounding thick!

but how does this free month work.

i am with atlantic and have had gas on credit meter for 4 years and electric on pre pay for 4 years

just gone on credit meter for electric, so will have gas and electric on duel fule

interested to know what this free month is

thanks

Terrylw1

techmob wrote: »

sorry for sounding thick!

but how does this free month work.

i am with atlantic and have had gas on credit meter for 4 years and electric on pre pay for 4 years

just gone on credit meter for electric, so will have gas and electric on duel fule

interested to know what this free month is

thanks

Have a look at these links:

http://www.atlanticeg.co.uk/ForYourHome/EnergyProducts/Standard.aspx?gclid=CM6_zZ385I8CFQFIMAodUmKMYQ

http://www.electricity-guide.org.uk/providers/atlantic-electric-and-gas.html

QQuaver

Been with them for over 2 years, [STRIKE]and never got that annual rebate[/STRIKE].

techmob

Terrylw1 wrote: »

Have a look at these links:

http://www.atlanticeg.co.uk/ForYourHome/EnergyProducts/Standard.aspx?gclid=CM6_zZ385I8CFQFIMAodUmKMYQ

http://www.electricity-guide.org.uk/providers/atlantic-electric-and-gas.html

first link doesnt work for me, i seem to have problems reaching atlantics website sometimes

Terrylw1

techmob wrote: »

first link doesnt work for me, i seem to have problems reaching atlantics website sometimes

1st link just states this, Atlantic Online option:

Standard Energy

We are pleased to confirm that once you've been with us for a year, we'll give you an annual rebate and pay it automatically into your bank account. You needn’t make a claim or remember to do anything – simply leave it to us!*
* Rebate paid in month 13 after 12 month's continuous supply and annually thereafter. Amount based on average of total payments made over the preceding 12 months.

Sign up today and receive one month free!* Equivalent to average of direct debit payments over 12 months. Available when paying by monthly direct debit only.

funkmasterpete

Just had 2x letters from Atlantic - one for each of Gas and Electric. The rebate is already in the account from which the direct debit is paid. Didn't have to prompt them at all.


HTH
Funkmasterpete