New lease car delivered - problems and possible dispute?

tempsc

Thanks all. No rattle throws going on from my end, although I don't think it's unreasonable to think that a car (Audi) that has less that 500 miles on the clock will arrive in perfect condition and not for me to arrange to get to the nearest dealer, an hour away, to attend to the issues that should have been picked up on a PDI. I guess the fuel offer will help and I'll enjoy the run back and forth.

AdrianC

tempsc wrote: »

I don't think it's unreasonable to think that a car (Audi) that has less that 500 miles on the clock will arrive in perfect condition

And that's what the warranty is for - to attend to the imperfections that are inevitably going to occur in any complex manufactured product.
Should PDI have picked it up? Yes. Bad dealer. <slap wrist>

and not for me to arrange to get to the nearest dealer, an hour away

You knew where the nearest dealer was when you ordered it. That was something you should have factored in to your choice of car.

tempsc

AdrianC wrote: »

You knew where the nearest dealer was when you ordered it. That was something you should have factored in to your choice of car.

Why should I have to factor in the location of the nearest dealer when I order my choice of a car? Just in case I have problems with it with two days of delivery? Seems odd to me.

Arklight

tempsc wrote: »

Hi.

I'm in the fortunate position of just having had a new car delivered on a personal contract hire basis.

Within a day, I have reported several problems with the vehicle; car trim not fitted correctly, squeaking brakes and yesterday, the rear number plate falling off.

I have written to the supplier, asking what sort of PDI was done on the car before they delivered it to me and they have been communicating with the supplying dealer. Currently, the dealer has asked that I visit the nearest dealership for them to repair the problems. They have also offered a tank of fuel as a goodwill payment. Trouble is, I'm not now confident that there won't be other problems with the car and I would like to write to them once again to advise that if I do encounter any other problems, that I will reject the car and want a replacement.

My question is, can I do this? What are my rights in such circumstances? Do I have time limits on such a course of action?

Any advice would be appreciated.

Thank you.

Either write to them saying you are rejecting the vehicle giving a clear (reasonable - not what you've listed) reason why, or don't bother at all.

Writing to a company to tell them that if something that hasn't happened happens, you will do something else, is just a waste of your own time at best; at worst you'll put the dealer's back up.

tempsc

Fair enough. Tks.

Jackmydad

tempsc wrote: »

Why should I have to factor in the location of the nearest dealer when I order my choice of a car? Just in case I have problems with it with two days of delivery? Seems odd to me.

Because pretty well everyone I've known who has bought a new car has had problems of some sort with it, even if it was only niggles.

Who you buy it off and where they are is your choice.
So you can't really complain that the dealer is inconvenient for you when you chose one an hour away.

Car_54

tempsc wrote: »

Why should I have to factor in the location of the nearest dealer when I order my choice of a car? Just in case I have problems with it with two days of delivery? Seems odd to me.

No, just in case you have problems within the life of the warranty, or longer. Or indeed want routine servicing.


Adrian didn't say "Don't do it". Just be aware of it as a factor in your decision.

photome

tempsc wrote: »

Why should I have to factor in the location of the nearest dealer when I order my choice of a car? Just in case I have problems with it with two days of delivery? Seems odd to me.

I think thats a strange question.


you will most likely have to visit said dealer a few times during the lease of your car

neilmcl

AdrianC wrote: »

And that's what the warranty is for - to attend to the imperfections that are inevitably going to occur in any complex manufactured product.
Should PDI have picked it up? Yes. Bad dealer. <slap wrist>



You knew where the nearest dealer was when you ordered it. That was something you should have factored in to your choice of car.

A lot of dealers no longer do the PDI, this tends to be done centrally before the car is distributed, for example all BMWs are PDI'd as soon as they arrive of the ship in the UK. If this is indeed a lease car, did it come from a local dealer anyway.

Penelopa.Pitstop

tempsc wrote: »

Thanks all. No rattle throws going on from my end, although I don't think it's unreasonable to think that a car (Audi) that has less that 500 miles on the clock will arrive in perfect condition and not for me to arrange to get to the nearest dealer, an hour away, to attend to the issues that should have been picked up on a PDI. I guess the fuel offer will help and I'll enjoy the run back and forth.

£70K Audi came with distorted rear windscreen and rattle materialised after a few weeks. I gave up on fixing/replacing rear windscreen as dealership couldn't see the problem and I didn't want them to mess up the car. Rattle was fixed and never came back.

I don't think you can expect perfection from any new car ... whatever the price.

I got rid off of £50K + Mercedes because no dealer could fix the rattle in the dash which was there from day 1. Known issue for the model.