Wizzair website problems results in you bidding against yourself when changing flights with WizzFlex

CKhalvashi

WizzAirCustomer wrote: »

Well, WizzFlex that I paid for is the right to change booking in a reasonable manner by paying a price difference and no other charges compared to the price of a fresh booking. Obviously it is implied that it is to be operated in a reasonable and fair manner.

It does not however give priority over new bookings made or attempted to be made at the same time. Also it is known that as tickets are sold prices increase. So I would not be surprised and I do not believe there would be a good cause for action if transaction, either a new one or flight change, fell through because during those few minutes it took to complete someone bought a ticket for the same flight thus increasing the price. (Ok even in that case there could be a much weaker cause for action as arguably in such cases they should not give a false message that payment failed but advise that price increased and allow to proceed.)

But based on my experience both when booking and also when subsequently reserving the seat not for a moment do I believe that my difficulties and the price rise I suffered occurred because during each one of the 30 or more attempts someone quicker fingered than me bought a ticket for the same flight. I am 99.99% confident that my seat selection did not work for some technical reasons and each attempt was removing, at least temporarily but for a period of time that extended far beyond the final error message of each attempt, the tickets/seats from stock to be sold and this resulted in price spiraling up.

So you should have called them much earlier, again in an attempt to minimise losses to both yourself and the airline.

You accepted a change of service at a price you were happy to pay, this is not Wizz’s fault. You should have asked for this to not be charged when you transacted by phone, stating the reasons.

Also, calling them much earlier and explaining the online system issue would have solved the problem much sooner and in a way that was fair to all. I stand by the fact that it would have been reasonable to expect you to do this after the first 2-3 attempts.

You have not attempted to minimise your losses and are now attempting to reclaim money you paid at the time for a service you have now used.

I have no idea what Hungarian law has to say about the situation, but this is how I see it. I would be surprised if Hungarian law saw it differently. Also, see section 20 of the terms and conditions here. You cannot unilaterally change a contract by attempting to have the case heard outside of Hungary..

WizzAirCustomer

CKhalvashi wrote: »

So you should have called them much earlier, again in an attempt to minimise losses to both yourself and the airline.

You accepted a change of service at a price you were happy to pay, this is not Wizz’s fault. You should have asked for this to not be charged when you transacted by phone, stating the reasons.

Also, calling them much earlier and explaining the online system issue would have solved the problem much sooner and in a way that was fair to all. I stand by the fact that it would have been reasonable to expect you to do this after the first 2-3 attempts.

You have not attempted to minimise your losses and are now attempting to reclaim money you paid at the time for a service you have now used.

I have no idea what Hungarian law has to say about the situation, but this is how I see it. I would be surprised if Hungarian law saw it differently. Also, see section 20 of the terms and conditions here. You cannot unilaterally change a contract by attempting to have the case heard outside of Hungary..

Obviously putting you penny's worth, not based on actual knowledge or worthwhile experience. There are examples of Wizzair being sued in the UK successfully.

I will not start wasting my time explaining EC Directives and ECJ judgement and how they have been implemented into English law allowing me to overrule those contractual clauses.

I take you are one of those that if Wizzair charged 999.99 instead of 9.99 that they stated on their site you would just take it on the chin. I hope you would. After all their T&C are crystal clear - they are not responsible for any losses whatsoever due to their website glitches.

ginga-ninga

I feel OP's pain. Changing Wizz Flex is always problematic & invariably involves multiple attempts with prices going up each time, phoning customer service and trying whatever they suggest (as they won't listen to you otherwise), resulting in further increases, and bugs but they refuse to believe you. If you get a slightly more proactive agent, they'll request screenshots and then tell you that you fabricated them. I have tried giving them realtime videos and very detailed weblogs of 2 different browsers and even shown them exactly what was wrong with their code (there are several really obvious things, by the way, but they seem to prefer to keep the bugs - probably incompetence, but they end up making a lot of money from it, so there's no real incentive to fix).
I've also tried AviationADR - all a total waste of time.
Use another airline if you can and if you can't, try app or website once/twice and then call them. If @CKhalvashi has a secret for getting them to waive fees for web faults, then try that, but I have never got anywhere with that - it's apparently just me (and you!) magically causing glitches in their perfect code ��