Wizzair website problems results in you bidding against yourself when changing flights with WizzFlex

bradders1983

So you personally paid £600 a day to be in Cyprus in September?

Millions would believe you.....

WizzAirCustomer

bradders1983 wrote: »

So you personally paid £600 a day to be in Cyprus in September?

Millions would believe you.....

Not just me, three people, and no, not sharing a single room. Exact cost to be calculated later but Cyprus is one of the more expensive destinations, also I actually buy additional annual leave from my employer. The fact that pound almost at parity to EUR does not help either.

Exact calculation of all the numerous costs to be done later could be up to 600 per day, could be 500 or 450. But definitely not say 200 or 300.

In any case whether millions would believe is irrelevant - if it goes to court documentary evidence such as car rental invoices, hotels invoices etc would be provided as well as a more precise calculation.

bradders1983

Caz3121

WizzAirCustomer wrote: »

I was due to fly back from Larnaca on 20th of September 2018 and in the early afternoon I logged on your website with a view of changing the flight to a later date. Your site quoted a price of GBP39 per person to change to 26th of September which I found acceptable.

4. As the result of problems with your systems I wasted many hours of very expensive holiday time that I should have spent relaxing on the beach rather than suffering from your systems. Even if this time were to amount to half a day the cost of that time would be in the region of GBP300.

WizzAirCustomer wrote: »

Cyprus is one of the more expensive destinations, also I actually buy additional annual leave from my employer. The fact that pound almost at parity to EUR does not help either.

Exact calculation of all the numerous costs to be done later could be up to 600 per day, could be 500 or 450. But definitely not say 200 or 300.

would you not have been packing your bags and checking out of your accommodation had you not decided at the last minute to arrange additional leave and extend your stay another 5 nights in a very expensive destination?....think how much you would have saved had the alternate flight been full and you had to leave on the same day

CKhalvashi

WizzAirCustomer wrote: »

Not just me, three people, and no, not sharing a single room. Exact cost to be calculated later but Cyprus is one of the more expensive destinations, also I actually buy additional annual leave from my employer. The fact that pound almost at parity to EUR does not help either.

Exact calculation of all the numerous costs to be done later could be up to 600 per day, could be 500 or 450. But definitely not say 200 or 300.

In any case whether millions would believe is irrelevant - if it goes to court documentary evidence such as car rental invoices, hotels invoices etc would be provided as well as a more precise calculation.

You still have a duty to minimise your losses though, and IMO after the first few times of trying, you should have phoned them. I would make that 30 minutes max (15 on the website, 15 on the phone), which isn’t half a day.

So, £150 a day per person (which depending on circumstances could be about right, but still above what I’d expect), divided by 15 waking hours = £10. It only required 1 person to do it. Your ineffectiveness at explaining the situation may warrant a partial refund of the fee paid, the rest you’re stuck with.

Then according to the terms and conditions you’re stuck dealing with this under Hungarian law in the Hungarian courts (there are no W9 flights yet even if it was operated by Wizz UK). Again, I wish you luck, but I still very much doubt this is going anywhere near a court.

budgetflyer

As Michael would say

WizzAirCustomer

CKhalvashi wrote: »

You still have a duty to minimise your losses though, and IMO after the first few times of trying, you should have phoned them. I would make that 30 minutes max (15 on the website, 15 on the phone), which isn’t half a day.

It was not immediately apparent what was going on.

As far as the excessive charge element of the claim is concerned "duty to minimise your losses" argument does not apply as when position of the two parties combined is taken together there are no losses. It is just them who charged me more than what they should and what they would had their site been working properly.. As far as loss on enjoyment on holiday element of the claim is concerned - well I phoned them many times and even during the final call when changing flight they refused to wave the phone fee. So they had ample opportunity to minimise the loss but chose not to.

CKhalvashi wrote: »

Then according to the terms and conditions you’re stuck dealing with this under Hungarian law in the Hungarian courts (there are no W9 flights yet even if it was operated by Wizz UK). Again, I wish you luck, but I still very much doubt this is going anywhere near a court.

And yet a quick search on the internet will reveal they have been sued successfully in the UK. And as far as their T&C are concerned... as someone pointed out it in in their T&C they state that they are not responsible for anything whatsoever caused by malfunction of their site. So if you are booking 9.99 flight and charged 999.99 due to website glitch according to that term you have no recourse. Well may be you would take it on your chin as it is so plainly written in their T&C and enjoy your 999.99 flight. I am however 100% confident I would get at least 990 back!

WizzAirCustomer

budgetflyer wrote: »

As Michael would say

Except that I did get a refund from Ryanair when they charged me some charges by stealth a few years ago...

Really regret I did not pursue the complaint for delay by Wizzair years ago. Yes I am highly paid and it makes no economic sense but you still have to/

jpsartre

WizzAirCustomer wrote: »

If during each one of those attempts someone actually bought a seat and this was the real reason why I encountered the problems then, actually, I would not be pursuing this or at the very least my case would be much weaker.

I have no idea why you think this but whatever. Good luck with your claim, I can see why your frustrated even if we disagree on this cause of the frustration.

WizzAirCustomer

jpsartre wrote: »

I have no idea why you think this but whatever. Good luck with your claim, I can see why your frustrated even if we disagree on this cause of the frustration.

Well, WizzFlex that I paid for is the right to change booking in a reasonable manner by paying a price difference and no other charges compared to the price of a fresh booking. Obviously it is implied that it is to be operated in a reasonable and fair manner.

It does not however give priority over new bookings made or attempted to be made at the same time. Also it is known that as tickets are sold prices increase. So I would not be surprised and I do not believe there would be a good cause for action if transaction, either a new one or flight change, fell through because during those few minutes it took to complete someone bought a ticket for the same flight thus increasing the price. (Ok even in that case there could be a much weaker cause for action as arguably in such cases they should not give a false message that payment failed but advise that price increased and allow to proceed.)

But based on my experience both when booking and also when subsequently reserving the seat not for a moment do I believe that my difficulties and the price rise I suffered occurred because during each one of the 30 or more attempts someone quicker fingered than me bought a ticket for the same flight. I am 99.99% confident that my seat selection did not work for some technical reasons and each attempt was removing, at least temporarily but for a period of time that extended far beyond the final error message of each attempt, the tickets/seats from stock to be sold and this resulted in price spiraling up.