Move Me Closer Evans Halshaw

KenAster

Sometimes I despair reading these forums and the threads about motoring, it really is enough to put you off for life from buying a car but the majority of it is lack of understanding. So this thread is just about putting things into perspective and getting some truth into these threats and dispelling a few myths.

Take Evans Halshaw and their move me closerr service. OK, so the way it works is this and trust me it really is very simple. You find a car on their website and it's what you're looking for, problem is that the car is 300 miles away. You select the option to have the car moved to a dealer closer to you and this process takes them about five days.

You put down a £200 reservation fee to basically take the vehicle off sale for the duration of the move and 48 hours after arrival at your desired dealership. They will then contact you on arrival and give you two days to come and inspect test drive and do the deal if you want the car. If you do not want the car then they will action a refund on your £200 within two days. People this could not be simpler.

Now where this goes wrong is nothing to do with the dealership but more to do with the people who take advantage of this service, many of whom I am told can't be bothered to answer the phone or an email after the vehicle has arrived. What you have to remember here is that you are taking this vehicle off the market for anyone else who may be interested in, thus costing the dealer a potential sale. The only time you will lose your deposit is if you fail to turn up for an appointment or you do not respond to any contact requests within three days of the vehicle arriving at the dealership of your choice.

On occasion it is worth reading the terms and conditions or indeed the information they send you when you take advantage of this service. So many threats about this service and I can almost guarantee 99% of the fault of the buyer. So how do I know all this? well not only do I know someone who works at a dealership that provides this service but I have also been through the process myself and seen it first-hand. I did bother to read the terms and conditions and I did bother to answer the phone when they tried to book an appointment.

As it turns out I did not purchase the vehicle as I felt the condition was a little more wear and tear than I was looking for. Looked to me like it had spent much of its time on motorways and was quite stone chipped at the front. The whole process took about an hour and a half that they had to appraise my part exchange before going out on test drive and then going through the offer. Fortunately they had warned me about this so I knew how long it was going to take.

They were not pushy, and in no way tried to influence me to take a car ultimately I didn't want and actioned my refund without delay. It was in fact back in my account within five days. Not all dealers are backstreet fly boys and the guy I was dealing with couldn't have been more pleasant. We even spent some time looking for an alternative and that did give me some options.

The moral of this story is simple, just spend a little time understanding the process that you're getting into and how it works before you go onto the forums and start complaining.

Lomast

If only it was that simple a good friend of mine used the service and when he went to view the vehicle it was nothing like how it was described but they refused to refund his £200 until he issued a lba

Arklight

KenAster wrote: »

Sometimes I despair reading these forums and the threads about motoring, it really is enough to put you off for life from buying a car but the majority of it is lack of understanding.
So this thread is just about putting things into perspective and getting some truth into these threats and dispelling a few myths.
Take Evans Halshaw and their move me closerr service. OK, so the way it works is this and trust me it really is very simple. You find a car on their website and it's what you're looking for, problem is that the car is 300 miles away. You select the option to have the car moved to a dealer closer to you and this process takes them about five days. You put down a £200 reservation fee to basically take the vehicle off sale for the duration of the move and 48 hours after arrival at your desired dealership. They will then contact you on arrival and give you two days to come and inspect test drive and do the deal if you want the car. If you do not want the car then they will action a refund on your £200 within two days. People this could not be simpler.
Now where this goes wrong is nothing to do with the dealership but more to do with the people who take advantage of this service, many of whom I am told can't be bothered to answer the phone or an email after the vehicle has arrived. What you have to remember here is that you are taking this vehicle off the market for anyone else who may be interested in, thus costing the dealer a potential sale. The only time you will lose your deposit is if you fail to turn up for an appointment or you do not respond to any contact requests within three days of the vehicle arriving at the dealership of your choice.
On occasion it is worth reading the terms and conditions or indeed the information they send you when you take advantage of this service. So many threats about this service and I can almost guarantee 99% of the fault of the buyer.
So how do I know all this? well not only do I know someone who works at a dealership that provides this service but I have also been through the process myself and seen it first-hand. I did bother to read the terms and conditions and I did bother to answer the phone when they tried to book an appointment.
As it turns out I did not purchase the vehicle as I felt the condition was a little more wear and tear than I was looking for. Looked to me like it had spent much of its time on motorways and was quite stone chipped at the front.
The whole process took about an hour and a half that they had to appraise my part exchange before going out on test drive and then going through the offer. Fortunately they had warned me about this so I knew how long it was going to take.
They were not pushy, and in no way tried to influence me to take a car ultimately I didn't want and actioned my refund without delay. It was in fact back in my account within five days.
Not all dealers are backstreet fly boys and the guy I was dealing with couldn't have been more pleasant. We even spent some time looking for an alternative and that did give me some options.
The moral of this story is simple, just spend a little time understanding the process that you're getting into and how it works before you go onto the forums and start complaining.

Cool story bro.

daveyjp

OP. Your "return" key to insert paragraphs appears to be broken.

forgotmyname

daveyjp wrote: »

OP. Your "return" key to insert paragraphs appears to be broken.

Same as the fictional story I guess.

So they refund within 2 days yet the T&C say 3 days and yet yours took 5 days?

Takes about 5 days, T&C say 10 days yet some have not had the car moved in that timeframe either.

Did you create a new account to tell us their T&C are more guidelines than genuine real T&C ?

[Deleted User]

daveyjp wrote: »

OP. Your "return" key to insert paragraphs appears to be broken.

Don`t worry, Evans Halshaw are so great they are moving a new one closer FOC.

worried_jim

Which branch do you work at OP?

kev25v6

My sister paid to move a car and 5 days later when she asked where it was she was told it had been sold from under her by Halshaw.

eschaton

KenAster wrote: »

Sometimes I despair reading these forums and the threads about motoring, it really is enough to put you off for life from buying a car but the majority of it is lack of understanding.
So this thread is just about putting things into perspective and getting some truth into these threats and dispelling a few myths.
Take Evans Halshaw and their move me closerr service. OK, so the way it works is this and trust me it really is very simple. You find a car on their website and it's what you're looking for, problem is that the car is 300 miles away. You select the option to have the car moved to a dealer closer to you and this process takes them about five days. You put down a £200 reservation fee to basically take the vehicle off sale for the duration of the move and 48 hours after arrival at your desired dealership. They will then contact you on arrival and give you two days to come and inspect test drive and do the deal if you want the car. If you do not want the car then they will action a refund on your £200 within two days. People this could not be simpler.
Now where this goes wrong is nothing to do with the dealership but more to do with the people who take advantage of this service, many of whom I am told can't be bothered to answer the phone or an email after the vehicle has arrived. What you have to remember here is that you are taking this vehicle off the market for anyone else who may be interested in, thus costing the dealer a potential sale. The only time you will lose your deposit is if you fail to turn up for an appointment or you do not respond to any contact requests within three days of the vehicle arriving at the dealership of your choice.
On occasion it is worth reading the terms and conditions or indeed the information they send you when you take advantage of this service. So many threats about this service and I can almost guarantee 99% of the fault of the buyer.
So how do I know all this? well not only do I know someone who works at a dealership that provides this service but I have also been through the process myself and seen it first-hand. I did bother to read the terms and conditions and I did bother to answer the phone when they tried to book an appointment.
As it turns out I did not purchase the vehicle as I felt the condition was a little more wear and tear than I was looking for. Looked to me like it had spent much of its time on motorways and was quite stone chipped at the front.
The whole process took about an hour and a half that they had to appraise my part exchange before going out on test drive and then going through the offer. Fortunately they had warned me about this so I knew how long it was going to take.
They were not pushy, and in no way tried to influence me to take a car ultimately I didn't want and actioned my refund without delay. It was in fact back in my account within five days.
Not all dealers are backstreet fly boys and the guy I was dealing with couldn't have been more pleasant. We even spent some time looking for an alternative and that did give me some options.
The moral of this story is simple, just spend a little time understanding the process that you're getting into and how it works before you go onto the forums and start complaining.

I started reading before realising that it was going to be hard work so just gave up.

Is there a short version?

You would think it was really hard to press a return key.

Ectophile

eschaton wrote: »

I started reading before realising that it was going to be hard work so just gave up.

Is there a short version?

You would think it was really hard to press a return key.

It's an advert for Evans Halshaw. You don't really need to know the rest.

AdrianC

KenAster wrote: »

As it turns out I did not purchase the vehicle as I felt the condition was a little more wear and tear than I was looking for. Looked to me like it had spent much of its time on motorways

That's a good thing.

and was quite stone chipped at the front.

<shrug> So they paint the front as part of the deal, like they would have done before you saw the car if they weren't incompetent pile-high muppets.