Returns to Wrong Retail Company

Kiranabbas1

Hello everyone, Thanks for your replies.

Just to clear a few things up:

- The parcels are gps tracked, and from what I have been told my Royal Mail, the parcels are individually scanned when they reach the destination to confirm receipt, unknown if they are signed for however. I could contact Royal Mal stating that it was not delivered to the company had they said this, but they are not saying if they have or haven’t received it.

- I have made my returns and posts in the past. This is the first time this has happened.

- In regards to them looking through the database to find my details. I’m sure we’ve all called Customer Services, and from my experience once i’ve given my name and address they have up my details in a matter of moments.

- They would have had to open the parcel to realise it was not for them. Once this has happened the correct address and all details were inside on a returns slip.

- Returns address were clear on both the inside and outside of the package.

- The only reason i mentioned compensation is because the company the parcel was destined for advised me I should claim compensation from InTheStyle as they would have had responsibility for the parcel as their location was the last known one. As PrettyLittleThing is a similar company to InTheStyle, it seemed logical that they would then have the same understanding.

I do understand that it was my fault for putting the wrong address on the parcel. My main issue is the lack of help the company are providing. They aren’t confirming if they did receive it or not. The only thing they have told me repeatedly, is that they would’ve handed it straight back to the courier if it isn’t theres, but the parcel would have had to be opened for them to know it wasn’t theres as it was addressed to them. Royal Mail have informed me that if this was the case, that it would have been scanned as return to sender, and tracked again back to me. The tracking information doesn’t show this happening. If they have opened it then the company it was destined for would have been very obvious as I had a returns slip ect in there. They haven’t said what they would have done if it was opened ect.

There has to be another explanation, and that is the main thing i’m after. If they tell me they didn’t receive it I can file a claim with Royal Mail for my parcel being undelivered to the address written on the parcel.

Also i do not expect miracles, i understand that it is a big warehouse with many parcels, but sometimes systems have be put into place to keep an eye on everything entering and leaving the warehouse and where they are stored whilst inside. If i in my job misplaced an item i had booked in (i writte everything into two separate books), i’d be investigated. I am expected to remember where i last saw it/put it what cupboard ect, and write a statement about it should it go missing.

The company hasn’t taken any steps to even investigate the matter a small bit, past giving me the same reply.

Kiranabbas1

Also as was mentioned; if it was the other way around and they had sent me a parcel by mistake. I’m sure they would not be happy with me saying ‘I would have handed it back to the courier.’ And then saying nothing else, ie not asking anyone who resides in my address if they’ve seen it or looking around my address myself.

marliepanda

The comment about them looking through their database is still irrelevant. You cannot expect them to say ‘oh look a Kiranabbas has sent us a parcel intended for another company. Let’s trawl our database and use our information to ring the Kiranabbas on our file to get this sorted out’ that is not what the information is to be used for, and it could get them in trouble. Plus in a large company this simply is not how things would work.

Rosemary7391

Thing is, at your address the number of people to ask and the area to search is very limited. You're also likely to remember what happened to it; you probably don't even get one parcel a day at home, whereas employees in this place will deal with many parcels per day. They're just not going to remember your parcel I'm afraid and it wouldn't be practical to ask them all about it.



Their tracking system probably only accounts for parcels they expect...

custardy

Kiranabbas1 wrote: »

Also as was mentioned; if it was the other way around and they had sent me a parcel by mistake. I’m sure they would not be happy with me saying ‘I would have handed it back to the courier.’ And then saying nothing else, ie not asking anyone who resides in my address if they’ve seen it or looking around my address myself.

However the carrier delivered as addressed.
You sent a package to a company with no contract.
So they have no responsibility or contract with you (relating to this package),so if it was simply put in the bin. Then what?

Rosemary7391

Also how much is the package worth? Even if they could find it I'd think* it very reasonable for them to charge for staff time to deal with it and postage back. Even for a minimum wage employee that's going to be £12-15(?) an hour cost to the employer in time. If it isn't worth much then you'll probably just have to chalk it up OP. Not sure what you'd do if it was a lot more - you can ask them to look and offer to pay their costs, but they probably have no mechanism for dealing with that. They just don't expect to receive random parcels!



*I'm just a random person...

Kiranabbas1

I wouldn’t bother if it was anything less than £50 but it’s around £140 worth. Quite frustrating to be given a one sentence answer stating it would have been given back to a courier, with no further investigation.

Kiranabbas1

Correct me if i’m wrong. I was reading something about unsolicted goods. From what I understand my parcel is not unsolicited goods as the contents were not meant for the person who received it. If this is the case, then the receiver according to the law, again from what I understood, has to take the steps to inform the sender/correct receiver that they have it in their possesion to arrange for the delivery/collection of fhat item. And then if this is not done in a certain amount of time, then the person who has recieved it can keep/do what they want with it.

If i understood this correctly, it may answer my question as to why i’m getting a short answer, as they may be trying to shift their liability by stating that they have taken steps to send it back to me. Just a thought.

custardy

Kiranabbas1 wrote: »

Correct me if i’m wrong. I was reading something about unsolicted goods. From what I understand my parcel is not unsolicited goods as the contents were not meant for the person who received it. If this is the case, then the receiver according to the law, again from what I understood, has to take the steps to inform the sender/correct receiver that they have it in their possesion to arrange for the delivery/collection of fhat item. And then if this is not done in a certain amount of time, then the person who has recieved it can keep/do what they want with it.

If i understood this correctly, it may answer my question as to why i’m getting a short answer, as they may be trying to shift their liability by stating that they have taken steps to send it back to me. Just a thought.

except the item was delivered as addressed. So how can you say they werent meant for them?
Not being awkward,but you need to see both sides.

photome

I posted way back, that a court would have to decide.


you can debate it on here forever but its not going to change anything if they continue with their one line response.


I cant see a court telling them to pay you £140 though, what would RM pay if it was lost