Virgin Mobile data charges

thepeopleschamp

eDicky wrote: »

It transpired how? You ought to have known this, and its consequence, yourselves.

But obviously not, so if it was explained by the CS agent when your father phoned them, that should have been the end of it.

If your father continued to insist and argue against the plain facts, then no wonder the agent lost his patience and became impolite. They are only human...

Actually what I would have expected from CS when initially ordering a Nano SIM is that "Oh by the way sir you don't have any data. Would you like to purchase a bundle or go on a different tariff?"
Also they were impolite from the beginning, even when requesting the password and they ask for the first, second digit etc it had to be repeated to them three times. And as soon as my father mentioned that he wanted to leave VM the CS agent said "So you want to leave because you got a big bill?" They didn't even want to put him through to customer retentions even when he said that he wanted to terminate the contract.
Only later when he rang again to get a PAC code did they decide to speak in a good manner and even though he was leaving VM they still offered the refund.

pmduk

thepeopleschamp wrote: »

Actually what I would have expected from CS when initially ordering a Nano SIM is that "Oh by the way sir you don't have any data. Would you like to purchase a bundle or go on a different tariff?"

And you expect them to be psychic as well? Fortunately, I expect your Father has learned to take some personal responsibility at his age. You need to learn some as well.

Trust me, if CS had started enquiring as to his use of the SIM they'd likely have been told to mind their business. CS reps can't win with people like you.

thepeopleschamp

pmduk wrote: »

And you expect them to be psychic as well? Fortunately, I expect your Father has learned to take some personal responsibility at his age. You need to learn some as well.

Trust me, if CS had started enquiring as to his use of the SIM they'd likely have been told to mind their business. CS reps can't win with people like you.

No I don't expect them to be psychic. But they should have the courtesy to try and give the best deal to a customer especially one that has been with them for a very long time. Companies with always try and up-sell to a customer so why couldn't they be pro-active in giving a good deal to prevent something like this from happening?
Actually we are rather nice to speak to and rarely rant/moan over anything. But what would you care or understand anyway? You don't know me/my father therefore don't judge us. As I've already mentioned this was posted to show the experience we had. It wasn't an open discussion to start throwing insults at us. If this had happened to you/your father/close relative I'd like to see how you would feel.
It's very easy to come on here and have a go at people to make them look stupid. Not everyone has the same intellect like you.

pmduk

thepeopleschamp wrote: »

It's very easy to come on here and have a go at people to make them look stupid.

It is, after all, look how easy it's been for you to come on here and criticise the CS rep without their right of reply.

JJ_Egan

I smell tinned meat

CelticBoy

thepeopleschamp wrote: »

Managed to get £60 back from Virgin Mobile when requesting a PAC code. They apologised for their behaviour.
My intention in posting on this forum was not to belittle or make comments against people of a certain age, rather it was to speak about the behaviour of Virgin Mobile. If you can't understand my point then that's fine by me. Rant what you want.
The whole point of this forum is to share experiences..

Totally agree Forums are for sharing experiences and helping people, very sad to see you just got a load of unhelpful comments and people attacking you for your comments/actions. Maybe they work for Virgin ! My personal experiences of Virgin Mobile and anyone I know that has used them is that they offer appalling customer service and appalling service full stop.

pmduk

CelticBoy wrote: »

Maybe they work for Virgin !

That sad, lame old comment trotted out whenever a poster is called out for their poor behaviour towards a company.