Virgin Mobile data charges

pmduk

thepeopleschamp wrote: »

My point about being 60 years old is that I would argue there are more people of that generation that would struggle with understanding data tariffs etc than someone of a younger age.

Absolute balderdash. Many people of that age, and older, are perfectly capable of knowing what they're doing technically. If your parent isn't then so be it, but it's not because of their age. There are many clueless people in their 20s.

In the call described by the OP, I'm certain the CS rep wasn't the first one to bring up customer loyalty!

AndyPK

1. Turn the phone data OFF now! And only use WiFi

2. Virgin and others (e.g plusnet) do SIM Only deals, where you get a decent amount of data and calls for less than £10 a month.

mobilejunkie

pmduk wrote: »

Absolute balderdash. Many people of that age, and older, are perfectly capable of knowing what they're doing technically. If your parent isn't then so be it, but it's not because of their age. There are many clueless people in their 20s.

In the call described by the OP, I'm certain the CS rep wasn't the first one to bring up customer loyalty!

Well said. I'm older than that and much more savvy than the average 30 something. Sounds like ageism to suit a false argument against the fundamental problem with the tariff he agreed to. A 60 year old ought to have more sense, not less.

[Deleted User]

thepeopleschamp wrote: »

I recently ordered my 60 year old father a new SIM card as I got him a new smartphone.

thepeopleschamp wrote: »

Actually my father ordered the SIM card.

Perhaps you should have let your father post on here on his own behalf.

[Deleted User]

pmduk wrote: »

Absolute balderdash. Many people of that age, and older, are perfectly capable of knowing what they're doing technically. If your parent isn't then so be it, but it's not because of their age. There are many more clueless people in their 20s.

In the call described by the OP, I'm certain the CS rep wasn't the first one to bring up customer loyalty!

Sorry, I had to correct that

PHK

thepeopleschamp wrote: »

Actually my father ordered the SIM card. I'm on Vodafone myself and have to say their CS is brilliant, explaining everything in detail.
My point about being 60 years old is that I would argue there are more people of that generation that would struggle with understanding data tariffs etc than someone of a younger age. You may have a few phones being of senior age but the majority of my relatives that are senior aren't that tech-literate and this can be said for a high proportion of people aged over 60 when it comes to using a PC/surfing the net/using a smartphone/knowing tech jargon.

That's just insulting and patronising twaddle. Anyone aged 60 will have been around and using technology since the 1960s. When space age design and gadgets were all the rate.

Stop with the ageism and don't overly dramatise a situation.

pmduk

Colin_Maybe wrote: »

Sorry, I had to correct that

I had a few in mind when posting, but didn't want to be too inflammatory

thepeopleschamp

Managed to get £60 back from Virgin Mobile when requesting a PAC code. They apologised for their behaviour.
My intention in posting on this forum was not to belittle or make comments against people of a certain age, rather it was to speak about the behaviour of Virgin Mobile. If you can't understand my point then that's fine by me. Rant what you want.
The whole point of this forum is to share experiences..

eDicky

thepeopleschamp wrote: »

it transpired that he didn't have any data allowances in the tariff.

It transpired how? You ought to have known this, and its consequence, yourselves.

But obviously not, so if it was explained by the CS agent when your father phoned them, that should have been the end of it.

If your father continued to insist and argue against the plain facts, then no wonder the agent lost his patience and became impolite. They are only human...

[Deleted User]

thepeopleschamp wrote: »

Managed to get £60 back from Virgin Mobile when requesting a PAC code. They apologised for their behaviour.
My intention in posting on this forum was not to belittle or make comments against people of a certain age, rather it was to speak about the behaviour of Virgin Mobile. If you can't understand my point then that's fine by me. Rant what you want.
The whole point of this forum is to share experiences..

And yet you mentioned it 6 times throughout the thread, thank God that wasn't your intention then.

Managed to get £60 back from Virgin Mobile when requesting a PAC code. They apologised for their behaviour.

That's a good result considering they didn't actually owe him anything, good customer service really.

Does that mean you've left him on VM, this rude and vile company