Thomas Cook delayed flight

Had a 12 hour delayed flight out of Stansted with Thomas Cook in July, raised it with Resolver and they agreed to compensate. First email from them offered me the money as flight vouchers, which I declined.
Since then, the last 3 emails from Thomas Cook to my Resolver file, have been computer generated asking for feedback, which I've replied to saying i do not want the vouchers, but the compensation as money instead.
That was 3 or 4 weeks ago, still heard nothing. Resolver says I have 6 days until I can escalate to the Senior Independant Director

Will this resolve my issue do you think? Are TC taking an age to compensate me because of the very sad incidents in Egypt?
Kitchen project - Apologies in advance for all the questions! 


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