Thomas Cook delayed flight 3 September 2018 at 8:32PM in Flight delay compensation 2 replies 559 views

longwalks1

Had a 12 hour delayed flight out of Stansted with Thomas Cook in July, raised it with Resolver and they agreed to compensate. First email from them offered me the money as flight vouchers, which I declined.
Since then, the last 3 emails from Thomas Cook to my Resolver file, have been computer generated asking for feedback, which I've replied to saying i do not want the vouchers, but the compensation as money instead.
That was 3 or 4 weeks ago, still heard nothing. Resolver says I have 6 days until I can escalate to the Senior Independant Director


Will this resolve my issue do you think? Are TC taking an age to compensate me because of the very sad incidents in Egypt?

Browntoa

https://forums.moneysavingexpert.com/showthread.php?t=4384693

longwalks1

Sorry Browntoa, forgot to say I'd commented in that thread about the delay, and that I'd been told I'd get the compensation, just started a new thread to ask about the delay and them ignoring my emails, should I put the above question in the 'sticky' thread?