We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Thomas Cook delayed flight
Options

longwalks1
Posts: 3,824 Forumite


Had a 12 hour delayed flight out of Stansted with Thomas Cook in July, raised it with Resolver and they agreed to compensate. First email from them offered me the money as flight vouchers, which I declined.
Since then, the last 3 emails from Thomas Cook to my Resolver file, have been computer generated asking for feedback, which I've replied to saying i do not want the vouchers, but the compensation as money instead.
That was 3 or 4 weeks ago, still heard nothing. Resolver says I have 6 days until I can escalate to the Senior Independant Director
Will this resolve my issue do you think? Are TC taking an age to compensate me because of the very sad incidents in Egypt?
Since then, the last 3 emails from Thomas Cook to my Resolver file, have been computer generated asking for feedback, which I've replied to saying i do not want the vouchers, but the compensation as money instead.
That was 3 or 4 weeks ago, still heard nothing. Resolver says I have 6 days until I can escalate to the Senior Independant Director
Will this resolve my issue do you think? Are TC taking an age to compensate me because of the very sad incidents in Egypt?
0
Comments
-
Ex forum ambassador
Long term forum member0 -
Sorry Browntoa, forgot to say I'd commented in that thread about the delay, and that I'd been told I'd get the compensation, just started a new thread to ask about the delay and them ignoring my emails, should I put the above question in the 'sticky' thread?0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.8K Banking & Borrowing
- 253.1K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.8K Work, Benefits & Business
- 598.7K Mortgages, Homes & Bills
- 176.8K Life & Family
- 257.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards