Cancelling pending transaction / Refund

in Credit cards
12 replies 11.8K views
I got a question !

I paid with my credit card flooring for above £1000. A transaction is still pending and I called the store (I bought it directly in the store) today asking for cancellation as we changed our mind. They agreed with that but demanded 25% of the price instead. They also said they are going to call me later on today and get me the refund. How does it work ? I paid in person for the goods and he said that we can sort it everything on the phone. However how they are going to refund me the money that are still marked as pending transaction on my credit card ? Any idea what I can do in that case ??
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Replies

  • zx81zx81 Forumite
    35.4K Posts
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Forumite
    They'll process a refund against the same card.
  • Do I have to provide my card details again?

    Also what if I just cancel my credit card now - the transaction is still pending. If I cancel it then my account won't be charged ??
  • BoGoFBoGoF Forumite
    6.3K Posts
    Part of the Furniture 1,000 Posts
    Cancelling the card won't stop the transaction going through.....you authorised it.
  • If the merchant didn't advise you of their 25% cancellation fee at the point of purchase then you should be getting a full refund. I'd be challenging them on that.
  • If the merchant didn't advise you of their 25% cancellation fee at the point of purchase then you should be getting a full refund. I'd be challenging them on that.

    On the other hand, if the OP wasn't advised of a right of cancellation at the time of purchase, then they would be free to impose any conditions they like if they later agree to a cancellation.
  • brisbris Forumite
    10.4K Posts
    Part of the Furniture 10,000 Posts Name Dropper
    Forumite
    If the merchant didn't advise you of their 25% cancellation fee at the point of purchase then you should be getting a full refund. I'd be challenging them on that.
    If the flooring was bought in store then the merchant can refuse a refund with no terms and conditions needed. They can make up their own rules so if they say you can cancel but we want 25% then so be it.


    Only when they have terms and conditions for in store purchases do they need to abide by them.
  • edited 21 August 2018 at 11:21PM
    T-G-CT-G-C Forumite
    591 Posts
    edited 21 August 2018 at 11:21PM
    The merchant performs a partial refund on their end, which means the new settlement will be taken from the authorized amount and the difference put back in available to spend. You do not need the cardholder present to perform a refund...

    OR

    If going into the store and requesting a refund with a receipt, the merchant could perform a VISA credit transaction using their card terminal, which sends the refunded amount to your account within a few days.

    As for the refund deduction, if it was stated in your contract with the merchant, whether it be terms and conditions; policies etc. then there is no legal case for disputing that back.

    Generally, if the product is unopened with all original packaging intact (in other words; how it was given to you) then within 14 days, you should be able to return it for a full refund. However, if you opened the packaging and then decided you did not want the product, the retailer is not obliged to accept it.

    The following applies:

    "no longer want an item (eg because it’s the wrong size or colour) unless they bought it without seeing it"

    Unless you purchased it without seeing it, there is little room to fight against their deductions in this case. However, if the product is still as served (e.g not opened or seal broken) then the 14 day window could be applicable to you.
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  • I don't understand your post. On the one hand you seem to say they retailer is entitled to impose charges, but you also say:
    T-G-C wrote: »
    Generally, if the product is unopened with all original packaging intact (in other words; how it was given to you) then within 14 days, you should be able to return it for a full refund. ....
    However, if the product is still as served (e.g not opened or seal broken) then the 14 day window could be applicable to you.

    Where does this 14 day thing come from?
  • BoGoFBoGoF Forumite
    6.3K Posts
    Part of the Furniture 1,000 Posts
    I don't understand your post. On the one hand you seem to say they retailer is entitled to impose charges, but you also say:



    Where does this 14 day thing come from?

    I think the poster is getting confused with online purchases.......which was not the case here as OP clearly states bought in store.
  • “If the flooring was bought in store then the merchant can refuse a refund with no terms and conditions needed. They can make up their own rules so if they say you can cancel but we want 25% then so be it.


    Only when they have terms and conditions for in store purchases do they need to abide by them”


    Hey bud sorry for the late reply.

    I was speaking purely from a debit/credit card dispute angle. If this was a customer I was dealing with I’d get a refund for them through a chargeback on the basis no terms were disclosed.
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