Who's your Broadband Provider and how do you find them?

Robisere

Plusnet FTTC for a second time, after a horrible Sky experience.
Currently having a 3-cornered battle between me, Plusnet and BT Openreach. My download dropped to 4.2 -ish and below 3Mbps, after getting a stable 12 Mbps plus. The reports on the PN 'Member Centre' go on and on. We have a new cabinet in the village, now close to my Close (!) and an OR engineer, after 2 successive visits, informed me that the Superfast cabinet is live. I watched and listened to both his messages while he was here and he requested that OR disconnect my line from the old cabinet (¾ mile away) and reconnect to the new cabinet. That was 3 weeks ago and I am still getting between 3 and 4Mbps.


Plusnet actually informed me that the engineer had not downloaded his 2 reports. I pointed out that he had and I had watched and heard him do that: I saw the details on his device as he sent them to OR.


So here I am, stuck in a 3 way fight to get a decent service and unable to tell who is to blame! I have even informed Plusnet that I would take a faster, more expensive upgrade if I can get connected to a faster FTTC service. If there is a Plusnet Rep reading this: what is happening?

gardner1

Vodafone for 6 months now on fibre 38......never dropped below 36 Mbps before that was with sky who wouldn't price match
So many bad stories regarding Vodafone but they get a thumbs up from me