Nottingham Building society - Beehive Money

LSDave

After waiting for activate email that arrived hours after another account holder I know eventually got signed in only to see that in this new set up they have changed our account numbers. So take this as a warning you've now probably got to change the Account number for your payments in to accounts. This is hardly a helpful seemless transition is it? So far to even get going we have had to change one of our emails as we previously used the one email for more than one account holder ; we cannot see any of our stored details when we go to look on the new site; they have removed all our previous email history; we now have to have a mobile phone to do anything.
After their farce of having a new online Issue 1.5 percent account available for about 1 day a little while ago (all we saw was your message saying there were problems preventing us from being able to open the accounts) when we look at this new site there are no products showing. Unimpressed is not quite the word for the initial feelings of what doesn't look like much progress after all the time this new system has been coming. In many ways I would say it is a step backward.

Primrose

Went in today and successfully activated Beehive transition but was in a hurry at the time so didn't check account number was the same so thank you for this warning. Will go back and check.
Can't believe why they would change account numbers as this could cause utter confusion and possible mistakes when transferring money in the future.
Am a new customer since beginning of the year and have to confess am not over enthusiastic over simplicity of operating account.
Also disapprove of the insistence that customers should have a mobile phone. I do but this stipulation nis disenfranchising many poorer or older members of the community who as a result will now find themselves unable to operate their accounts.
Very poor and thoughtless customer service in my view.

veryintrigued

Primrose wrote:

:money: I do but this stipulation nis disenfranchising many poorer or older members of the community who as a result will now find themselves unable to operate their accounts.
Very poor and thoughtless customer service in my view.

In the same vein do you feel accounts which can be operated:

Branch only or
Internet only or
For specific post codes or
Specific age groups

Are disenfranchising for some groups or should we just accept this?

Primrose

Yes I accept your point but changing the rules of operating accounts which are already set by adding the insistence of a mobile ohone in my view is not very customer friendly.

They should have specified this condition and highlighted it up front when they first notified customers they would be transitioning to a new system so they had a chance to move their money out ahead of it being implemented. To present this as a fait accompi is not very thoughtful. Perhaps it was mentioned but I don,t recall seeing anything to this effect.

Elvie100

My account number has not changed. Successfully activated and double checked.

colsten

Primrose wrote: »

Yes I accept your point but changing the rules of operating accounts which are already set by adding the insistence of a mobile ohone in my view is not very customer friendly.

They should have specified this condition and highlighted it up front when they first notified customers they would be transitioning to a new system so they had a chance to move their money out ahead of it being implemented. To present this as a fait accompi is not very thoughtful. Perhaps it was mentioned but I don,t recall seeing anything to this effect.

I had numerous emails over a period of time, each of them giving me the opportunity to move my money elsewhere if I didn't like the forthcoming migration. I didn't keep them but I am sure I remember they said a mobile was required.

Uxb

1. My account number has also not been changed and yes I had to log back in to check it this evening. This is a sole account not a joint and is an easy access account type.

2. re Mobiles
I received one of their posted circulars about the change a few months ago. On the second page it says
" to use your account you will need to provide us with your current mobile number..... etc"
and
" if you have not already given us your mobile number we will need this information from you...etc"

I later received a second posted circular about a month ago and this on the first page clearly says that we need your mobile number and email address. It also says the email address must be unique to you if you have a joint account.

Both these circulars were headed in large letters "Important changes to your account - please keep this letter safe."

Finally on the 10th Dec I also received an email telling me I had a secure message waiting for me online and this AGAIN said I needed supply mobile and email address.

They gave everyone ample notice

billn

No account number change here, the only thing I have found is Beehive doesn't seem to like my password manager so I have to manually enter the details.

d63

ditto existing account numbers being the same, but all my old, closed accounts have disappeared. well i have old printouts and such but i just hope no old tax problems crop up.

LSDave

Looks like there has been an inconsistency with account numbers then if others are reporting no difference, our accounts are the eSaver Issue 8. There is no mistake that our numbers have definitely changed; I have already used the contact them email facility to find out why but have had no answer as yet (didn't check though if it still had the awful small amount of characters for meaningful contact limitation).
Looking round the site further I cannot see how you can get tax statements. Nor can I find any download of any types of forms which can sometimes be helpful.
Still there doesn't seem to be any products available which you thought they might have conjured up to tie in with their launch.
The mobile phone restriction is a very bad restriction, other societies have the ability for you to use landlines as well (yorkshire building society) which is far more sensible. Also the insecurity of mobiles has been hilighted in a number of reports on scams obtaining mobile sims very easily, this is not to mention vulnerability of mobile networks such as we have seen recently with o2.
The nottingham admitted lots of problems about their old system in a fair amount of correspondence over the years saying they had a replacement coming that would be all singing all dancing. What they have saddled us with has not been worth the wait, it certainly doesn't uphold their confidence account holders would be getting better control, facilities or service.