Virgin money RS - maturity

molerat

It does everything in real time but post dates the transactions to the next working day.

Neil_Jones

Well on the previous issue the interest appeared uncleared the day before maturity on the 19th and it was there as early as 5pm before. Looking at it now there are no uncleared transactions, though I presume that since Good Friday is one of those days that nobody seems 100% sure whether its a Bank Holiday or not, the bank treats it as one.

Will have to look tomorrow to see what happens with the interest. But assuming Virgin's systems have been fixed so these accounts can't mature on the 19th now, hopefully the double interest figure has been fixed too. Time will tell, hopefully tomorrow (or if not, on Tuesday).

guli

Here we go again. They didn't fix it still!

Neil_Jones

Yep, just looked again after seeing your message. I got £9.03 for a balance of £3509.03. Close the account and now I've got £3517.95 heading in my direction.

I also see another letter heading my way via Royal Mail in three weeks time asking me to refund what they've screwed up. Well at least this time its only £8.92, as opposed to £50 last time.

glider3560

Neil_Jones wrote: »

Yep, just looked again after seeing your message. I got £9.03 for a balance of £3509.03. Close the account and now I've got £3517.95 heading in my direction.

I also see another letter heading my way via Royal Mail in three weeks time asking me to refund what they've screwed up. Well at least this time its only £8.92, as opposed to £50 last time.

I have monthly interest, so only get an extra £2 each time. They've never bothered writing to me asking for the money back, so hopefully they won't do it for anyone this time round.

Gers

No glitch here - got £9.04 interest. Mind you I got £15.00 'goodwill' from VM for the breach error.

glider3560

Gers wrote: »

No glitch here - got £9.04 interest. Mind you I got £15.00 'goodwill' from VM for the breach error.

Only £15, they gave me £40! I didn't even ask for compensation, all I wanted to do was get them to fix the problem for the future issues.

Gers

glider3560 wrote: »

Only £15, they gave me £40! I didn't even ask for compensation, all I wanted to do was get them to fix the problem for the future issues.

I only wanted £15.00. I get embarassed when the question of compensation is brought up. In the past I've refused some, this time I was really annoyed because if I wanted the interest to be reinstated I had to send in a cheque / take it to a branch.

I haven't got a cheque book anymore and am currently 'stuck' 100 miles from home for a while. Anyway...£15.00 suited me fine.

veryintrigued

For those of you with a rolling S.O. for version 11 don't forget that this can now be stopped.

karlie88

See y'all on the evening of 19th June. :hello: