Virgin Media to hit customers with 4.5% price hike - MSE News

curl_girl

Miss_pink_484 wrote: »

Hi,
I called virgin last week as I currently pay £63 for the mix bundle and after taking everything off and putting me on the basic tv phone and broadband it was still £44 when they are offering that deal to new customers for £32.
I called up today to say I want to leave as they are too expensive and that sky are offering a deal for £36 and they just said ok and said I’ll be cut off at the end of next month.
How do people get a better deal or is everyone switching? I would rather not for the hassle but I’m not prepared to pay more especially when I’ve seen some people on here get the full package for £65

That's a good offer compared with my call just.
Full house now 78 offered 73!
Or swap to mix for 59.
A 35 mins telephone call, sharp agent, I will ring again to see if I can get a better one!

amf

I've received no notice of increase - I'm now 10 months in to a 12 month deal. I was hoping to get a notice to allow me to re-negotiate.

curl_girl

amf wrote: »

I've received no notice of increase - I'm now 10 months in to a 12 month deal. I was hoping to get a notice to allow me to re-negotiate.

No I haven't either, I just noticed it on my bill email.

latecomer

If you dont get formal notice then log a complaint and tell them to reduce your bill immediately. I got last years notice by email on the 1st September (not sure if I got a paper one too?) and this years has not yet arrived so I dont expect my bill to go up until at least 30 days afterwards.

ryan92

I phoned up to cancel and they gave me a credit to offset the increase.
Ever since the broadband has been awful!

Would I still be eligible to call up and leave!?

AndyPK

They stopped my BB 15 days early !!!

curl_girl

latecomer wrote: »

If you dont get formal notice then log a complaint and tell them to reduce your bill immediately. I got last years notice by email on the 1st September (not sure if I got a paper one too?) and this years has not yet arrived so I dont expect my bill to go up until at least 30 days afterwards.

Apparently the increase notices are in the post as it doesn't start until November.

latecomer

curl_girl wrote: »

Apparently the increase notices are in the post as it doesn't start until November.

I've no doubt they are on their way - guess they have a lot of letters to post so will no doubt spread the load. Wouldn't want to break the postie

latecomer

ryan92 wrote: »

I phoned up to cancel and they gave me a credit to offset the increase.
Ever since the broadband has been awful!

Would I still be eligible to call up and leave!?

I guess it depends whether taking the credit constitutes a new contract or not. If not then you probably can. Try phoning and asking if you have entered a new contract.

Anon

Miss_pink_484 wrote: »

Hi,
I called virgin last week as I currently pay £63 for the mix bundle and after taking everything off and putting me on the basic tv phone and broadband it was still £44 when they are offering that deal to new customers for £32.
I called up today to say I want to leave as they are too expensive and that sky are offering a deal for £36 and they just said ok and said I’ll be cut off at the end of next month.
How do people get a better deal or is everyone switching? I would rather not for the hassle but I’m not prepared to pay more especially when I’ve seen some people on here get the full package for £65

People get the better deals by cancelling then awaiting a call from the Outbound retentions team.