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Virgin Media to hit customers with 4.5% price hike - MSE News

edited 30 November -1 at 12:00AM in Phones & TV
66 replies 13K views
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  • curl_girlcurl_girl Forumite
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    Hi,
    I called virgin last week as I currently pay £63 for the mix bundle and after taking everything off and putting me on the basic tv phone and broadband it was still £44 when they are offering that deal to new customers for £32.
    I called up today to say I want to leave as they are too expensive and that sky are offering a deal for £36 and they just said ok and said I’ll be cut off at the end of next month.
    How do people get a better deal or is everyone switching? I would rather not for the hassle but I’m not prepared to pay more especially when I’ve seen some people on here get the full package for £65 :(

    That's a good offer compared with my call just.
    Full house now 78 offered 73!
    Or swap to mix for 59.
    A 35 mins telephone call, sharp agent, I will ring again to see if I can get a better one!
    curl girl with a space - even though there is no space in my cupboard!!!
  • amfamf Forumite
    483 posts
    Part of the Furniture Combo Breaker
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    I've received no notice of increase - I'm now 10 months in to a 12 month deal. I was hoping to get a notice to allow me to re-negotiate.
  • curl_girlcurl_girl Forumite
    4.6K posts
    Fifth Anniversary 1,000 Posts
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    amf wrote: »
    I've received no notice of increase - I'm now 10 months in to a 12 month deal. I was hoping to get a notice to allow me to re-negotiate.

    No I haven't either, I just noticed it on my bill email.
    curl girl with a space - even though there is no space in my cupboard!!!
  • latecomerlatecomer Forumite
    4.3K posts
    Part of the Furniture Combo Breaker
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    If you dont get formal notice then log a complaint and tell them to reduce your bill immediately. I got last years notice by email on the 1st September (not sure if I got a paper one too?) and this years has not yet arrived so I dont expect my bill to go up until at least 30 days afterwards.
  • ryan92ryan92 Forumite
    531 posts
    Part of the Furniture 100 Posts
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    I phoned up to cancel and they gave me a credit to offset the increase.
    Ever since the broadband has been awful!

    Would I still be eligible to call up and leave!?
    :staradmin LIGHTBULB MOMENT ;11th September 2019 :staradmin
  • Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.
  • AndyPKAndyPK Forumite
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    They stopped my BB 15 days early !!!
  • curl_girlcurl_girl Forumite
    4.6K posts
    Fifth Anniversary 1,000 Posts
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    latecomer wrote: »
    If you dont get formal notice then log a complaint and tell them to reduce your bill immediately. I got last years notice by email on the 1st September (not sure if I got a paper one too?) and this years has not yet arrived so I dont expect my bill to go up until at least 30 days afterwards.

    Apparently the increase notices are in the post as it doesn't start until November.
    curl girl with a space - even though there is no space in my cupboard!!!
  • latecomerlatecomer Forumite
    4.3K posts
    Part of the Furniture Combo Breaker
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    curl_girl wrote: »
    Apparently the increase notices are in the post as it doesn't start until November.


    I've no doubt they are on their way - guess they have a lot of letters to post so will no doubt spread the load. Wouldn't want to break the postie :D
  • latecomerlatecomer Forumite
    4.3K posts
    Part of the Furniture Combo Breaker
    ✭✭✭✭
    ryan92 wrote: »
    I phoned up to cancel and they gave me a credit to offset the increase.
    Ever since the broadband has been awful!

    Would I still be eligible to call up and leave!?


    I guess it depends whether taking the credit constitutes a new contract or not. If not then you probably can. Try phoning and asking if you have entered a new contract.
  • AnonAnon Forumite
    14.5K posts
    Part of the Furniture 10,000 Posts
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    Hi,
    I called virgin last week as I currently pay £63 for the mix bundle and after taking everything off and putting me on the basic tv phone and broadband it was still £44 when they are offering that deal to new customers for £32.
    I called up today to say I want to leave as they are too expensive and that sky are offering a deal for £36 and they just said ok and said I’ll be cut off at the end of next month.
    How do people get a better deal or is everyone switching? I would rather not for the hassle but I’m not prepared to pay more especially when I’ve seen some people on here get the full package for £65 :(


    People get the better deals by cancelling then awaiting a call from the Outbound retentions team.
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