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Virgin Media to hit customers with 4.5% price hike - MSE News

edited 30 November -1 at 1:00AM in Phones & TV
66 replies 13K views
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  • latecomerlatecomer Forumite
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    You need to cancel and then you should get a call back from the retentions department who can offer better deals. Before you do this make sure you find out exactly what else is available to you and use that to negotiate.
  • MABLEMABLE Forumite
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    MABLE wrote: »
    Here we go again. Will need to speak to VM again to try and get some kind of better deal. Because of losing UKTV they reduced our bill by £5 a month and gave us Sky Cinema in HD free for a year. Now UKTV restored it might be hard trying to get anything else from them.

    We have the full TV package, broadband 200mb, phone line (never used) plus Sky Cinema free for 12 months and pay £65.00 per month.

    I rang VM today and they have cancelled the £48.00 increase and reduced the monthly amount by £2.00. Also now on a new 12 month contract and have extended the free Sky Cinema to another 12 months.
  • pmcgrathpmcgrath Forumite
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    latecomer wrote: »
    You need to cancel and then you should get a call back from the retentions department who can offer better deals. Before you do this make sure you find out exactly what else is available to you and use that to negotiate.


    Sorry, do you mean what else is available from other companies, or from VM themselves? The fastest BB I can get on my landline from Sky etc is only 10mb at the moment, so I'd like to keep the much faster VM option. TBH I don't really want to leave VM, just looking for a better price with Sky Sports throw in
  • [Deleted User][Deleted User]
    0 posts
    MoneySaving Newbie
    bufferz wrote: »
    Just renewed my contract, looks like that was a waste of time then...

    According to the newsletter:-
    Only those who signed up to Virgin Media after 1st August 2018 won't see their prices increase.

    Presumably this includes re-contracting customers in August? This (if true) would include anyone who renegotiated after the UKTV Gold debacle who signed up to a new 12/18 month contract.
  • PikeypPikeyp Forumite
    494 posts
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    Well, I'll definitely be changing provider then, which is shame since I've been with VM since the old Cable/Wireless days!

    I'm not a gamer and not particularly interested in the UKTV fiasco, but I do like a consistent connection ... and I'm certainly not getting it with the appalling Super Hub 3 and it's dodgy build! ... https://community.virginmedia.com/t5/Gaming-Support/Hub-3-Compal-CH7465-LG-TG2492LG-and-CGNV4-Latency-Cause/td-p/3271492 ...

    So it's time for a change ...
  • edited 16 August 2018 at 11:49AM
    MABLEMABLE Forumite
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    edited 16 August 2018 at 11:49AM
    pmcgrath wrote: »
    Wow. I've only got the "Full House" package with BT sport only, 200mb BB and Talk Weekends and I'm paying £89 !! No Sky Sports or Cinema. Tried the on-line chat thing last week, as I noticed that the new customers where getting everything plus enhanced BB and Phone for the same price as I'm currently paying, but got nowhere. Didn't threaten to leave mind you and I'm not in any contract period just now. Any tips?

    The online chat will not help in this matter. Phone them and speak to the retentions dept. The power house of the business. Be like me and just state your case and above al stay polite and calm. I'm sure you would anyway!

    Also when I spoke to them today regarding the increase I never threatened to leave I just asked what could they do for me today.
  • AndyPKAndyPK Forumite
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    Anyone got their letters yet ? :D
  • soolinsoolin Forumite, Board Guide
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    AndyPK wrote: »
    Anyone got their letters yet ? :D

    Nothing yet here, my latest deal (which isn't particularly cheap) runs out in October so I'll see what they can do for me.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to [email protected] (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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  • morganamorgana Forumite
    123 posts
    I got my letter today. Phoned to ask what was the best deal and they offered £3 off (price of the increase)Until Aug I had been getting a £7 loyalty discount so the price increase means a £10/mth increase in my bill =120/yr. Can't afford that so will phone retentions tomorrow. Looking at NOW Broadband deal but that goes up to £37/mth after 1 yr for 53Mb and broadband only.
    M
  • leewleew Forumite
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    AndyPK wrote: »
    Anyone got their letters yet ? :D

    Got mine today, will be ringing them tomorrow saying I want out.

    I only took out my current dealbabfew months ago :mad:
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