MSE News: First Direct takes the lead as banks now have to say if their own customers...

OceanSound

I think the ranking is pretty accurate. Banked/used to bank with FD, Metro Bank and Halifax.
Definitely put FD and Metro Bank ahead of Halifax. But then Halifax callcentres are dotted around all over the place. I've experienced a lot of awful calls with them, and some good ones.

RBS who came at the bottom (with clydesdale) have had to put up posters about it!

scaredofdebt

JuicyJesus wrote: »

All banks reserve the right to do this and have done it to some of their customers at some point. This isn't peculiar to FD.

Indeed, but you might think as a nod towards customer service they might actually give a couple of weeks notice so you could at least budget ahead for what in effect amounts to an unforseen loss of income.

sausage_time

Interestingly I have active current accounts with the guys at the top (FD) and bottom (RBS) of the heap (and none in-between). I see very little difference between their levels and quality of service. The RBS app is slicker so I tend to use that for day to day activity. It also lets take money out of their ATMs using a generated code with no card - has saved me and my kids on more than one occasion! I don't phone either bank very often, but I've actually had two very bad experiences of FD (and none with RBS).

In terms of products, some aspects of FD are better, some of RBS are better.

Summary: Personally, I think the difference is not as significant as being portrayed.

JuicyJesus

scaredofdebt wrote: »

Indeed, but you might think as a nod towards customer service they might actually give a couple of weeks notice so you could at least budget ahead for what in effect amounts to an unforseen loss of income.

There are some good reasons to not give people advance notice, e.g. to stop them drawing up to the full amount before the facility ends (it happens!). Again, standard across all banks - all banks have to do things that p*ss off their customers at some point.

More to the point, an overdraft is not income and if you see it as anything like income it's probably for the best you don't have one.

gigglinggoat

I have been a FD customer for around 15 years,
Apart from the Regular Saving Account their interest rates are a disgrace.
They are good for Customer Service but if you try to ring them,you often go onto hold.
I think they are a bit overrated.