Service Stamp Missing

agrinnall

westernpromise wrote: »

so have you

But you've been PPRd and neil hasn't, so I think we can see who was the winner there. :beer:

BOBBIs_MUMMY

Nobbie1967 wrote: »

What sort of resolution do you want to this? I had something similar when I bought a car that turned out to have a forged service history. The dealer immediately offered to refund me as they probably wanted to avoid an investigation by trading standards which would have been my next port of call.

Let us know what their response is, certainly sounds dodgy.

Still waiting to hear from the garage we purchased it from. We emailed the Dealer Principal who in turn passed it to the General Sales Manager to investigate. May I ask what did they refund you for? We are concerned how the lack of service may affect the warranty. We haven't mentioned Trading Standards to them as yet but that's certainly an avenue we may have to go down if we don't get a satisfactory response

peter12345678910

Surprised at how common it is, very easy to buy log books and garage stamps, you can even choose the colour and logo:

https://m.ebay.co.uk/itm/SELF-INKING-GARAGE-MECHANIC-SERVICE-RUBBER-STAMP-46-x-16mm-SPECIALIST-SERVICE-/202299698448

Nobbie1967

BOBBIs_MUMMY wrote: »

Still waiting to hear from the garage we purchased it from. We emailed the Dealer Principal who in turn passed it to the General Sales Manager to investigate. May I ask what did they refund you for? We are concerned how the lack of service may affect the warranty. We haven't mentioned Trading Standards to them as yet but that's certainly an avenue we may have to go down if we don't get a satisfactory response

I discovered it within a week of buying it, so they just refunded the purchase price.

BOBBIs_MUMMY

Nobbie1967 wrote: »

I discovered it within a week of buying it, so they just refunded the purchase price.

Don't really want to return the car as we are pleased with it overall and have had it for 7 weeks. If the spanner hadn't lit up on the instrument panel we'd have been none the wiser only contacted them as it illuminated so quickly after last supposed service

Lorian

As noted above - if a serviced didn't happen in march - when was the last service before that, and how many miles has it done since then?

BOBBIs_MUMMY

The March service is the only one recorded in the service book the vehicle was registered Oct 16 so not quite 2 years old. It had an approved check (or so they tell us...) in June

HHarry

One thing to point out....

My wife picked up a new car last month. It was serviced before collection.

2 weeks later the service due message shows. It seems that the message can't be cleared / reset until it shows - even if you have the service early.

It doesn't explain your discrepancy in the dealer records - but the warning spanner doesn't ne essarily mean it hasn't been serviced.

BOBBIs_MUMMY

HHarry wrote: »

One thing to point out....

My wife picked up a new car last month. It was serviced before collection.

2 weeks later the service due message shows. It seems that the message can't be cleared / reset until it shows - even if you have the service early.

It doesn't explain your discrepancy in the dealer records - but the warning spanner doesn't ne essarily mean it hasn't been serviced.

The spanner has infact now disappeared our local Renault dealer advised us it was an early indicator that the oil and filter change service needed to be done in October to ensure warranty terms were met. I found this all out having already made enquiries with the garage that was supposed to have done the service in March

facade

BOBBIs_MUMMY wrote: »

our local Renault dealer advised us it was an early indicator that the oil and filter change service needed to be done in October to ensure warranty terms were met.

And you believe that? :rotfl:



However, looks like a service before October will preserve the warranty, and assuming it had the first one around October last year, it wouldn't have been serviced anyway, you'd still be paying for one in October.