TSB Classic current account

Lomcevak

Tammer wrote: »

Hi,

Can I ask why, given the well publicised IT problems experienced by thousands of customers, that we are happy to open accounts with the TSB? I believe some issues are still not resolved.

For me, 5% on £6k with zero effort and no DDs is hard to turn down, and I had no problems with the current accounts during the IT shambles either.



My only issues have been with my TSB credit card which is basically still unusable several months on.

ValiantSon

Tammer wrote: »

Hi,

Can I ask why, given the well publicised IT problems experienced by thousands of customers, that we are happy to open accounts with the TSB? I believe some issues are still not resolved.

Sorry if it sounds a challenge - I'm just curious as I would personally avoid them at all costs given the problems they've had.

Easily answered: 5% on £1,500 and the only requirement is to transfer in £500 per month. Why would I pass that up?

Aside from a few days of being unable to access my account online (but only a problem online) when the problem first occurred, I have had no issues with TSB.

TheLastMongoose

Tammer wrote: »

Hi,

Can I ask why, given the well publicised IT problems experienced by thousands of customers, that we are happy to open accounts with the TSB? I believe some issues are still not resolved.

Sorry if it sounds a challenge - I'm just curious as I would personally avoid them at all costs given the problems they've had.

Also if what I have read in the media is correct then it is only customers with older TSB accounts that have been affected. The problem occurred when an older system was migrated on to a newer system. Anybody opening an account now is automatically on the new system and so in theory shouldn't have a problem...or shouldn't have this particular problem anyway...

Tammer

Hi,

Thanks for clarifying. I can see the attraction if I've never experienced any problems with them on other accounts so far.

Some of you have mentioned problems however. Sometimes we need to consider the value of our own time in sorting these things out. I guess there is an alternative view that it can also be possible to capitalise on terrible service from Financial Service providers through winning considerable compensation.

I also wonder if the problems experienced by some point to a more fundamental issue with the TSB's culture and treatment of customers, and what this may mean for the future.

ValiantSon

Tammer wrote: »

Hi,

Thanks for clarifying. I can see the attraction if I've never experienced any problems with them on other accounts so far.

Some of you have mentioned problems however. Sometimes we need to consider the value of our own time in sorting these things out. I guess there is an alternative view that it can also be possible to capitalise on terrible service from Financial Service providers through winning considerable compensation.

I also wonder if the problems experienced by some point to a more fundamental issue with the TSB's culture and treatment of customers, and what this may mean for the future.

???

Those of us who responded said that we had few, if any issues. I couldn't access my online account for a few days: big deal. Someone else has problems with accessing their credit card information, but they are satisfied with the current account. Clearly they are content with their 5% interest.

I don't think that anything points to, "a more fundamental issue with the TSB's culture and treatment of customers." TSB migrated their entire platform from the legacy Lloyds system to Sabadell's. During that process something went wrong and they have been trying to fix it. This could happen to any bank that attempted such a migration, and is the reason why most banks choose to patch their antiquated systems, rather than migrate to a completely new one. TSB were paying Lloyds a significant sum to continue using the platform (which was a legacy from Lloyds TSB). They decided (quite understandably) to migrate to their parent company's platform. It went wrong. This has nothing to do with a culture at the bank nor their treatment of customers.

A_T

Anyone wanting to open an account online can't do so at the moment. Hardly encouraging.

Tammer

Hi,

Hopefully I'm not being controversial here.

The reason there might be a reason to suspect cultural issues at TSB is the length of time to resolve the problems for many, the criticism of the TSB's CEO by the FCA (unusual in itself) and the fact that they've had these issues at all.


Many organisations need to upgrade their systems. To avoid issues, there are some options that can be selected before the project goes live. These could include a facility to "back out" / reverse the changes instantly if problems were discovered, thorough testing of systems before the go live date, or a phased approach where they migrate only a small number of customers to the new systems at first to ensure no issues emerge. The FCA's promised investigation will surely investigate these matters but it could be that a risky approach was chosen and this could be symbolic of the culture.

ValiantSon

Tammer wrote: »

Hi,

Hopefully I'm not being controversial here.

The reason there might be a reason to suspect cultural issues at TSB is the length of time to resolve the problems for many, the criticism of the TSB's CEO by the FCA (unusual in itself) and the fact that they've had these issues at all.


Many organisations need to upgrade their systems. To avoid issues, there are some options that can be selected before the project goes live. These could include a facility to "back out" / reverse the changes instantly if problems were discovered, thorough testing of systems before the go live date, or a phased approach where they migrate only a small number of customers to the new systems at first to ensure no issues emerge. The FCA's promised investigation will surely investigate these matters but it could be that a risky approach was chosen and this could be symbolic of the culture.

This has nothing to do with culture.

They performed a complete platform migration. This is not the same as an upgrade or a patch. Yes, things went wrong, but this has nothing to do with their culture.

ValiantSon

A_T wrote: »

Anyone wanting to open an account online can't do so at the moment. Hardly encouraging.

Which doesn't cause any of us with an account any problems.

SG27

I have had no problems with It. But I only log in once a month to skim off interest. The ongoing IT issue was a shambles for those who use this as their main current account. But for all us on here it doesnt really make any difference.

I would highly recommend the account to anyone. As everyone says, you cant beat 5%.