MSE News: Octopus Energy to take on Iresa's 90,000 customers - here's what you need to know

SuiDreams

Emailed Octopus this morning, they have said they have raised a bill now, but so far only received a statement of full balance showing total credit on account before any bill raised. They requested I reset up the DD as taking my details from Iresa was against GDPR and they have now initiated a refund, will wait and see what happens, feeling quite sceptical.

System

katies_mum wrote: »

Thank you for replying, could I please ask what an IGT is?

IGT stands for Independent Gas Transporter.

Quote: Gas meter numbers beginning with the number 74, 75, 76, or 77 are IGT UK numbers, any others belong to the National Grid. The letters IGT may also appear on your bill. You can often find your gas meter number, also referred to as your MPRN or meter point reference number, on your energy bill. Unquote - Uswitch

beardiedog

katies_mum wrote: »

Switched to Breeze on the 28th September, I have today received a bill from Octopus for my electricity but nothing for my gas! has anyone else experienced this? thanks

My account is still in limbo.

Gas is still showing the reading taken on 30th August.

SuiDreams

SuiDreams wrote: »

Emailed Octopus this morning, they have said they have raised a bill now, but so far only received a statement of full balance showing total credit on account before any bill raised. They requested I reset up the DD as taking my details from Iresa was against GDPR and they have now initiated a refund, will wait and see what happens, feeling quite sceptical.

Promised bill from Octopus hasn't arrived, I suspect that the CS rep has only managed to produce a statement of the credit on the account rather than an actual bill.

beardiedog

I've emailed them again to ask if there's a problem.

My gas meter reading has still not been updated with the final verified figure.

It's now almost five weeks since I switched. Surely it doesn't take so long to verify a reading.

No response so far.

Edit: Subsequent to my email my gas reading has been updated to the final figure and billed. Nothing for electricity as yet.

beardiedog

Received my final bill for electricity today and should get my credit balance refund in the next week or so

SuiDreams

SuiDreams wrote: »

Promised bill from Octopus hasn't arrived, I suspect that the CS rep has only managed to produce a statement of the credit on the account rather than an actual bill.

Messaged again, to be told billing is currently suspended. Not happy with Octopus at all, switched my Gas from a different company 3.5 weeks after my electric switched from Octopus and have already had my final bill. Do not think much of Octopus apparent excellent customer service, they take ages to respond and still no further forward and information received previously was incorrect.

System

SuiDreams wrote: »

Messaged again, to be told billing is currently suspended. Not happy with Octopus at all, switched my Gas from a different company 3.5 weeks after my electric switched from Octopus and have already had my final bill. Do not think much of Octopus apparent excellent customer service, they take ages to respond and still no further forward and information received previously was incorrect.

I can understand your frustration but I suspect that Octopus is struggling to sort out a mess that is not of its own making. I left Iresa over 15 months ago but I still got an e-mail from Octopus saying that they were taking over my Iresa account. I was not alone. The irony here was that I was an Octopus customer when the email was sent out.

I would agree though that Octopus' customer response times have suffered as a result of its recent SoLR acquisitions. That said, they have some way to go before they are in the same league as Scottish Power for poor customer service. I am still waiting for a Final Bill nearly 3 months on from my switch. They got industry verified meter readings from Octopus in mid August.

SuiDreams

Hengus wrote: »

I can understand your frustration but I suspect that Octopus is struggling to sort out a mess that is not of its own making. I left Iresa over 15 months ago but I still got an e-mail from Octopus saying that they were taking over my Iresa account. I was not alone. The irony here was that I was an Octopus customer when the email was sent out.

I would agree though that Octopus' customer response times have suffered as a result of its recent SoLR acquisitions. That said, they have some way to go before they are in the same league as Scottish Power for poor customer service. I am still waiting for a Final Bill nearly 3 months on from my switch. They got industry verified meter readings from Octopus in mid August.

I never had an issue with Iresa though. all bills and balances were correct before transfer, I've had final Iresa bill and Octopus have confirmed they have all my readings.

t0rt0ise

My account transferred from Iresa now says they refunded me two days ago ie 15th. How long should it take to get to my account as it isn't there yet. Anyone know?