Issues with Idem and Credit Score

Hi, can anyone please help clarify the law/rules regarding credit score, please?

I was terribly in arrears with a secured loan from Idem due to a messy drawn-out divorce - however, when they started court proceedings I managed to pay off all the arrears, all the court fees and now since October 2017 have been paying above the minimum payment each month too.

On my Experian credit score, the account is still stating that it is in arrears and is blacklisting me each month? I have written to Idem and emailed and now been waiting four weeks for a reply.

Please can anyone help with advice on this, I am desperately trying to resolve the problems I was left with and cannot work out if Idem are within their rights to do this and also for how long?

Many thanks
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