End of Tenancy Professional Cleaning

alandaniel132

I am facing a really bad letting agent.

When I first move to the property, the house is not very clean (quick some dust as the property is being cleaned long time ago, probably 2 months)

Now, at the end of tenancy, I move out and my letting agent want me to show them my invoice/receipt of my profession cleaning.

Can I said, I ask my friend to help me clean.Thank you and need some advice.

Comms69

There!!!8217;s no need; you don!!!8217;t need professional cleaning.

Just ask for your deposit back

saajan_12

alandaniel132 wrote: »

I am facing a really bad letting agent.

When I first move to the property, the house is not very clean (quick some dust as the property is being cleaned long time ago, probably 2 months) - that's fine, was that documented in a check in / inventory report?

Now, at the end of tenancy, I move out and my letting agent want me to show them my invoice/receipt of my profession cleaning. - - ask them what needs cleaning per the check in and out reports.

I clean my property myself (and even much clearer than what they did 1 year ago). - that's fine, your only responsibility is to return the property the same or better than it was at the start.
Can I said, I ask my friend to help me clean and just simple draft a simple receipt? - that would be fabricating evidence, don't do that. You don't need a receipt anyway.

Thank you and need some advice.

You need to return the property in the same condition or better that it was at the start. As long as each area / item is atleast as clean as the inventory shows, then the LL/LA can't claim costs for cleaning. You don't need a receipt - it doesn't matter who does the cleaning, you / friend / paid cleaning company / person with a cleaning certificate.. IF they don't have a check in report / inventory, they have no proof it was at all clean at the start, so they can't claim for cleaning.

AS for next steps, I would
1. Ask the LL / LA what needs cleaning in comparison to the check in report / inventory.
2. If they demand the receipt or deduct a charge for cleaning anyway, then file a dispute with the deposit scheme.

Mr.Generous

Professional cleaning means cleaned to a professional standard. You don't have to pay anyone, get a receipt or show a receipt. Your checkout inspection and pictures compared to the arrival pictures will show if its done right.

Pixie5740

All you are required to do to get your full deposit back is leave the property in the same condition or better than it was in at the start of your tenancy, minus fair wear and tear. It does not matter how you achieve this. Paying someone to clean is no guarantee of a good job in fact there have been numerous threads where tenants have still lost money because the cleaning they paid for was not up to scratch.

If the letting agent tries to deduct money use the scheme's arbitration service it's what it's for.

Read G_M's guide to Deposits: payment, protection & return.

alandaniel132

Thank you you guys for replying. It is very helpful.

I am very stress as the LA (letting agent) are very aggressive to me.

When I first move to the property, the house is not very clean (quick some dust as the property is being cleaned long time ago, probably 2 months) - that's fine, was that documented in a check in / inventory report?
Yes, it was documented in a inventory report, I have the softcopy of the report.

Pixie5740

How about asking which professional body the cleaner(s) should be a member of, the Royal Society of Cleaners or the UK Guild of Domestic Helpers? Should the cleaner(s) be chartered?

alandaniel132

But i am ensure, it much clearer than when I move in.

Pixie5740

I was giving you a facetious response to send to the letting agent.

Comms69

alandaniel132 wrote: »

The reason is I want to clean it myself as professional cleaner is quite expensive. I want to save the cost.

But i am ensure, I clean it much clearer than when I move in.

Stop, English is not your first language, clearly.


So I'll try keep it simple.


There is no such thing as a 'professional' clean. You can just reply and say:


"The property has been cleaned to a professional standard. Please return my deposit immediately. "


If they start arguing just start a single claim with the protection scheme.

alandaniel132

can you explain more please?