EON demands

feduptoo

When I moved into my home I transferred my account with SSE and gave them the meter readings for both properties. The previous occupier left no forwarding address or arranged redirection. They had left owing rent and the landlord had no forwarding address. Dozens of bills arrived which I returned, including many from debt collectors.
Among them were several from Eon which I returned too. Eon envelopes started to arrive addressed to
"the occupier" which I put straight into recycling along with all the other junk mail for "the occupier".

I now have a letter addressed to me, from a debt collector demanding £105 for electricity from when the last person left. I have had and paid my first bill to SSE. How can they do this? I am so upset because it has nothing whatsoever to do with me.

JJ_Egan

When you moved in you where on a deemed contract with EON .
If you did not contact them then its probable that your swap/ transfer with SSE went wrong or the transfer dates are not from your start date . Did you give SSE meter readings on first move in day ??

feduptoo

JJ_Egan wrote: »

When you moved in you where on a deemed contract with EON .
If you did not contact them then its probable that your swap/ transfer with SSE went wrong or the transfer dates are not from your start date . Did you give SSE meter readings on first move in day ??

Yes I gave readings from both houses when I moved in, and have had my first bill. The previous tenants obviously did not let them know they moved out so looks like EON are chasing me from their last bill. which I would have returned to sender, there was a pile of mail here and I returned all of it as no longer at this address.

feduptoo

Also wondering where they got my name from.

brewerdave

1. You cannot instantly transfer your supply on the move in date. You are a customer of the deemed supplier (in this case EON) until your new supplier asks for meter readings and confirms a switching date. So you would owe EON for several weeks at the start of the tenancy. SSE are at fault for not explaining this!!

2 . Your name will probably have been obtained from either the landlord or the Electoral Register.

Former_E.ON_Company_Representative:_Malc

feduptoo wrote: »

When I moved into my home I transferred my account with SSE and gave them the meter readings for both properties. The previous occupier left no forwarding address or arranged redirection. They had left owing rent and the landlord had no forwarding address. Dozens of bills arrived which I returned, including many from debt collectors.
Among them were several from Eon which I returned too. Eon envelopes started to arrive addressed to
"the occupier" which I put straight into recycling along with all the other junk mail for "the occupier".

I now have a letter addressed to me, from a debt collector demanding £105 for electricity from when the last person left. I have had and paid my first bill to SSE. How can they do this? I am so upset because it has nothing whatsoever to do with me.

Hello feduptoo.

JJ Egan and brewerdave are spot on. Thank you both. When taking over a property, the existing supplier continues to provide energy under a deemed contract. This kicks in as soon as energy starts to be used and means there's no need to disconnect the supply once a customer gives up responsibility for a property and closes their account. Makes it easier for those moving in.

We've a specialist Home Moves team who look after this type of change. If the previous occupier didn't let us have details of the change of responsibility, I suspect the landlord or their agents did. This probably led to bills being issued in the name of the occupier until we were given the name of the person taking over.

Don't worry, although this seems a bit of a mess at the moment, it can be sorted. It looks like you took over but didn't let us know and then switched to another supplier. In this case, we'll have continued to charge the previous occupant and then set up a new account in the name of the Occupier once we were told there had been a change. We need to set up an account for you to cover the time between when you took over and the change of supply date.

Our Home Moves team can do this for you (contact details are on our website). They'll need sight of the Completion of Sale document or Tenancy Agreement. Nothing sensitive, only confirmation of the date. The meter readings you took on moving in too. We'll have the change of supply readings from your new supplier. We can rebill to this information so it covers the period and energy used whilst we were still the supplier.

As SSE are the new supplier, it will have taken them about two and half weeks to take over. This will be from the day you started the switch.

Hope this explains feduptoo.

Malc

feduptoo

WTH, they are trying to charge me from 28 Feb,and it was ESTIMATED. I moved in April, No one told me I would have to contact Eon. So I am being chased for all those weeks before I even took it, and may owe them for 2 weeks of lights? (Oil heating). Now I have to create an account I don't want so they can bill me for those 2 weeks. And the onus is on ME to prove all this when the previous tenants did a moonlight owing everyone and anyone money. I gave my meter readings, twice, to SSE. I am very annoyed and feel like telling the debt collector to sod off, they can't possibly take me to court or take any action for a debt that is not mine. Its a disgrace!!

badmemory

You will need to let EON see your tenancy agreement which will show the date at which you took over the property - you are not liable for any other time - if you have a meter reading from then, give them that too. Hopefully your LL or agency also has a copy of the reading, although don't be surprised if they try to shift the empty property debt to you.

takman

feduptoo wrote: »

WTH, they are trying to charge me from 28 Feb,and it was ESTIMATED. I moved in April, No one told me I would have to contact Eon. So I am being chased for all those weeks before I even took it, and may owe them for 2 weeks of lights? (Oil heating). Now I have to create an account I don't want so they can bill me for those 2 weeks. And the onus is on ME to prove all this when the previous tenants did a moonlight owing everyone and anyone money. I gave my meter readings, twice, to SSE. I am very annoyed and feel like telling the debt collector to sod off, they can't possibly take me to court or take any action for a debt that is not mine. Its a disgrace!!

Eon sent you letters to tell you that you needed to contact them; you are the occupier so they were for you but you chose to bin them so that's your fault.

When you moved in you would have used electricity supplied by Eon for a couple of weeks so you do legally owe them the money for that. Contact them and give the meter reading you gave on the day you moved in and the date you moved in.

Smodlet

All of the above. Deemed contracts are what happens. The only alternative I can see is what used to happen back in the days when the energy industry (and many others) were nationalised and people used to have their supplies disconnected the day they moved out, causing huge inconvenience for the new occupier.

There is nothing to prevent you from opening mail addressed to "The Occupier". If it does not apply to you, you can always bin it. Stuff from utility companies is probably better opened and read before you do that. We all have to learn. I hope you took meter readings the day you moved in. Eon's customer service on here is great; you will get this sorted.

feduptoo

I gave the meter reading to SSE while I was stood in the kitchen. They called another day and asked for another reading. Then the meter reader called and took yet another reading, Then I got my first bill and paid it. They cant do this, it's terrible. It is really upsetting. I did nothing wrong, and haven't tried to get out of any bills. I wanted to stay with SSE. Simple. My tenancy agreement went missing when I sent it to HB. I will have to pay for a copy. I have council tax etc, the house was empty for a few weeks but no electric would have been used. There have been literally hundreds of letters and junk mail. I never had EON, ever, had given my readings and had set up my account so put eon stuff with all the other promotional junk for the occupier thinking they wanted me to use them. Someone else did a moonlight not me, and the agent or landlord should have informed them and given meter readings. So I owe 2 weeks worth of lights according to people here. That does not come to over £100.