EON demands

feduptoo

I am a pensioner and have memory problems from a brain injury. I have moved house before with no problems like this. Not that it makes any difference, but doesn't help! I'm not used to being told I am at fault and should have done this that or the other. I did what I thought was right and it was wrong, and none of it my fault!

Smodlet

Deemed contracts are what happens. You move, you do not get to choose who your supplier is from Day 1. You are stuck with whoever the previous occupant used. You are free to switch any time you like the moment you get the keys but changing suppliers takes weeks.

Your new, chosen supplier cannot back bill from the day you moved in as you were not in contract with them: New address, new contract even if you go back to whoever you were with at your previous address. For the period between moving in and the day the switch to your chosen supplier takes place, you are liable for the cost of the energy you use to whichever supplier the previous occupant had.

I don't think I can make it clearer than that. HTH and I hope you get this sorted soon. The Eon customer service reps on here are great. Good luck in your new home. I hope you will be happy there.

Former_E.ON_Company_Representative:_Malc

feduptoo wrote: »

WTH, they are trying to charge me from 28 Feb,and it was ESTIMATED. I moved in April, No one told me I would have to contact Eon. So I am being chased for all those weeks before I even took it, and may owe them for 2 weeks of lights? (Oil heating). Now I have to create an account I don't want so they can bill me for those 2 weeks. And the onus is on ME to prove all this when the previous tenants did a moonlight owing everyone and anyone money. I gave my meter readings, twice, to SSE. I am very annoyed and feel like telling the debt collector to sod off, they can't possibly take me to court or take any action for a debt that is not mine. Its a disgrace!!

feduptoo wrote: »

I gave the meter reading to SSE while I was stood in the kitchen. They called another day and asked for another reading. Then the meter reader called and took yet another reading, Then I got my first bill and paid it. They cant do this, it's terrible. It is really upsetting. I did nothing wrong, and haven't tried to get out of any bills. I wanted to stay with SSE. Simple. My tenancy agreement went missing when I sent it to HB. I will have to pay for a copy. I have council tax etc, the house was empty for a few weeks but no electric would have been used. There have been literally hundreds of letters and junk mail. I never had EON, ever, had given my readings and had set up my account so put eon stuff with all the other promotional junk for the occupier thinking they wanted me to use them. Someone else did a moonlight not me, and the agent or landlord should have informed them and given meter readings. So I owe 2 weeks worth of lights according to people here. That does not come to over £100.

feduptoo wrote: »

I am a pensioner and have memory problems from a brain injury. I have moved house before with no problems like this. Not that it makes any difference, but doesn't help! I'm not used to being told I am at fault and should have done this that or the other. I did what I thought was right and it was wrong, and none of it my fault!

Good morning feduptoo and I can understand your frustration as you weren't aware of how these things work.

The advice given by others on this thread - thanks all - is right. This can soon be sorted with the meter readings and changeover date. There's no way you need to pay for energy used before you took over. The bill you've received will be amended to cover only the period between you taking over and the change of supply date.

Our Home Moves team will help with this (contact details are on our website or phone the number on the bill and ask for this team). The closing readings will be the ones used by SSE to open their account. They'll use these plus the ones you took on the day you moved in to produce an accurate bill. This will replace the one we've sent.

Please talk to our Home Moves team so this can be put right.

Malc