Fraud on debit card - NatWest dragging their heels

Terry_Towelling

Terry_Towelling wrote: »

And how did you know one of the tests to work for MI5 was advanced envelope-tampering skills? I thought that was classified.

ValiantSon wrote: »

. Are you suggesting that MI5 don't know how to tamper with an envelope?

No, it isn't secret. There are plenty of documented accounts of espionage by the intelligence services, both written by former officers and authors with access to former officers and de-classified files.

Thank you, ValiantSon. You have made me smile - which is quite an achievement these days. I will add my thanks to your post. Enough now.

peterbaker

Re the postmen.

Not too many appreciate that there is, and for years has been, a large internal post office investigations and surveillance unit who follow postmen on their rounds. They are not just following postmen. They are on the lookout for others following postmen. A huge swarthe of residential London and other major city streets especially are seemingly under more control by gangs than by police. Even a Sky News mini documentary report this week ably communicated that the gangs are seen as a route to very easy money and fast cars and girls. Even the Mayor of London, Sadiq Khan acknowledged it.
Drugs is one part of it, but other scams abound. Postbox dippers are a fact of life. Blackmail of postmen by gangsters is not unheard of.

There are also I find, two types of postmen - the old stagers whom you could trust with your life, many of whom thesedays have extremely responsible jobs based both within and outside the sorting office (special deliveries for example), - and that growing group on shorter and/or less attractive contracts which very often contains individuals which the former group, if stressed and weakened from their usual guard, will indeed acknowledge and stoop to criticise.

So let's be realistic about the risks. It is indeed a bad problem, and it is one reflected in that banks have long had different delivery protocols for different postcodes and sub-codes.

Shakin_Steve

Well...that was all very helpful to the OP, I'm sure.

Shakin_Steve

OP, wait and see what the bank come back with after the period they said they would need to look at it. If you are not happy with the outcome, open a complaint. They have eight weeks to respond to your complaint. If you are still not happy, go to the financial ombudsman. That's it, really.

Terry_Towelling

Shakin_Steve wrote: »

Well...that was all very helpful to the OP, I'm sure.

As you so rightly suggest in your last post, only NatWest can really help OP at the moment, but the information from Peter Baker did connect with other content on the thread and, whether you view that content about possible postal service irregularities as inflammatory denigrations of a whole profession or just a theory based on past working experience, it does provide more overall context and would seem to link in with that work experience (which I am now enlightened enough to know doesn't constitute evidence, despite coming from several ex-police officers working in the fraud department of a major card company).